Nityo Infotech
Nityo Infotech

Application Support Specialist  

Nityo Infotech

  • Jakarta Pusat, Indonesia
    Jalan K H Mas Mansyur, Karet Tengsin Kel., Tanah Abang, Jakarta Pusat, DKI Jakarta, Indonesia
    Jakarta Pusat
    DKI Jakarta
  • IDR 25,000,000.00 - IDR 35,000,000.00 / month
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 18 Aug

Recruiter was hiring an hour ago


Job Description


• Develop knowledge and maintain technical specialism of current developments to provide advice and identify opportunities within the organization and partners.

• Assist with quality assurance of activities and educate less experienced colleagues in related areas.

• Monitor performance of the services they are responsible for and report results as required and agreed.

• Liaises with staff for the development of system enhancements to overcome known problems or further fulfil user requirements

• Analyze business requirements

• Be responsible for the adoption of new software releases from systems development staff or software suppliers and ensuring the continued support of the service thereafter

• Deploy services and enhancements to supported services in accordance with agreed procedures, defined on a project basis

• Act as Service Owner for regional service, global or top service by revenue

• Be assigned specific project related tasks by Project Manager

• Follow ITS processes and ITIL best practice


• Unix/Linux command

• Shell scripting

• Oracle SQL, PL SQL

Minimum Qualifications

We are seeking for an experienced Senior Application Support Specialist to join our team. You will provide consultation, guidance and problem solving expertise with respect to complex technical issues. You need to ensure the software applications environment is well developed and maintained with high quality. As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.


• 4+ years experience in performing level 2 support of large enterprise applications

• Must be able to provide 24x7 on-call support on a rotational basis during the weekend and also prepare to work during public holidays

• Must be able to work on 3 rotational shift (morning, noon and midnight)

• Analytical and conceptual thinking and information acquisition • Written and oral expression

• Ability to interact with people

• Persistence, initiative, creativity

• Follow-up, monitoring and decision making

• Customer Focus

• Organizational awareness

• Teamwork


• ITIL Foundation/ Certification knowledge a plus.

• Able to write Unix Shell Scripting from scratch


• Great team of IT professionals with global working exposure

• Flexible benefits – Customized according to individual needs

• On-going professional and technical training and certifications

• Flexible work practices

• A multicultural environment

• Choose any day for your cacation from earned public holiday (Saturday and Ad Hoc)

• Smart casual everyday

• Global internal job opportunities available

• Unlimited outpatient medical

• Home office possibilities

Sounds good? Start your application now!

Perks and Benefits

  • HousingHousing
  • Medical / Health InsuranceMedical / Health Insurance
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Relocation AssistanceRelocation Assistance
  • Life InsuranceLife Insurance

Required Skills

  • UNIX
  • Linux

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Jalan K H Mas Mansyur, Karet Tengsin Kel., Tanah Abang
1 opening

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About Nityo Infotech

Nityo Infotech Corporation is the fastest growing IT Services and Solutions Company with global headquarters in New Jersey, US. Our services span from Application Management Outsourcing, Packaged Application Services, Remote Infrastructure Management, Product Development and Support, to higher value-added offerings including Managed Platform and Product Engineering Services. Globally, Nityo serves enterprises across 15+ verticals like Banking, Insurance, Telecom, Aviation, Hospitality, Manufacturing and more. Nityo's portfolio as well as partner companies offer a unique mix of solution's ranging from Digital Lending platforms, Anti-money laundering solutions, AI/ML Based Chat Bots, Secret Management Platform, Enterprise Content Management Solutions, Tech Skill Assessment platform, Location Intelligence Solution, Call Center Automation Platform, Performance Management Platform , Cloud Migration and more. Nityo is well poised to be a one stop shop for all your tech needs.

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