Global Service Desk Engineer
Nityo Infotech
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-06-29T19:15:08.424476+00:00Job Description
- Trouble ticket management – ensuring that all tickets for customer base are being properly worked and handled based on SLA and priority following the established GOC procedures and processes.
- Directly interact with members of the GOC Operations and Security teams with regards to ticket escalation and triage, and will participate in overall collaboration efforts to resolve issues.
- Monitor the general and security tickets queue within the Siebel ticketing system, providing the initial contact and incident validation and management for customers.
- Field phone calls, emails, and e-tickets.
- Work on special projects and daily assignments as assigned by the GOC Managers.
Minimum Qualifications
- With at least 1 year related working experience
- Able to contribute to the work group as a team player
- Customer service skills including the ability to work with customers in completing their circuit/service installations
- Familiarity of routing protocols like BGP,OSPF, EIGRP,RIP, RIP v2.
- Familiarity with MPLS, OSPF, BGP, EIGRP, IPSec, TCP/IP, QoS,STP and WAN Optimization.
- Good understanding of OSI Layer 1 and 2 protocols
- Familiarity of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, wireless devices
- Familiarity with circuits including working directly with circuit providers
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Makati, Metro Manila, Philippines
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About Nityo Infotech
Nityo Infotech is a global management consulting, technology services and outsourcing company. Nityo collaborates with clients to help them become high-performance businesses by leveraging comprehensive business and technology solutions across diverse domains. Nityo offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO.
Here in the Philippines, Nityo Infotech, Inc. is geared towards IT-Manpower (headhunting for permanent posts and staff-augmentation for contractual posts), IT-Outsourcing for back-end technical support and Online IT-Training and Solutions.