Nityo Infotech
Nityo Infotech

Syncade Technical Support Engineer  

Nityo Infotech

  • Pasig, Philippines
    Ortigas Ave, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 6 years ago

Job closed.

Job Description

  • Work directly with customers and internal users to provide solutions for Syncade applications.
  • Troubleshoot and develop technical solutions for support issues related to Syncade software, hardware setup, and configuration.
  • Diagnose and troubleshoot support issues on live production environments.
  • Communicate and deploy solutions on live systems critical to business operations.
  • Provide inputs to Technology on software faults and inputs to Marketing on customer proposed enhancements to Syncade applications.
  • Create, update, and manage Syncade System Licenses.
  • Create reports for Syncade support metrics using real-time support data.
  • Assist Syncade Technology with software testing activities.

Minimum Qualifications

  • BS/MS Computer Science, Chemical Engineering, Information Systems, Mathematics, or other related courses.
  • At least 1-2 years of experience from manufacturing or pharmaceutical industry.
  • Preferably with experience in:
    • Windows Server 2008/2012 and SQL 2008/2012/2014.
    • Computer programming and/or database querying.
  • Relevant MES (Manufacturing Execution System) experience is also preferred.
  • Proficient in Microsoft Office applications.
  • Competent in English, both written and spoken.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Ortigas Ave, Pasig, Metro Manila, Philippines
Other Industry
1 opening

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About Nityo Infotech

Nityo Infotech is a global management consulting, technology services and outsourcing company. Nityo collaborates with clients to help them become high-performance businesses by leveraging comprehensive business and technology solutions across diverse domains. Nityo offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO.

Here in the Philippines, Nityo Infotech, Inc. is geared towards IT-Manpower (headhunting for permanent posts and staff-augmentation for contractual posts), IT-Outsourcing for back-end technical support and Online IT-Training and Solutions.

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