Customer Service Manager
Ninja Van
- Makati, PhilippinesWarehouse 16B La Fuerza Plaza, 2241 Don Chino Roces Ave., Makait City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱40,000.00 - ₱60,000.00 / monthPHP400006000040000MONTH
- Full timeFULL_TIME
Expired 6 years ago
2018-06-16T16:00:00+00:00Job closed.
Job Description
Team Management
- Support the Head of Customer Service of Ninja Van by hiring excellent CS agents, planning their performance metrics, and monitoring and evaluating their performance.
- Oversee the day-to-day transatctions in the Customer Service Department and providing appropriate coaching and training to Team Leads and Agents.
Customer Service
- Ensure effective communication between Ninja Van and its client's customers in a courteous and emphatic manner.
- Identify customer's issue and provide prompt solutions.
Process Engineer
- Familiarize company services and operational protocols in order to gather accurate information in relation to customers' querries or issues.
- Introduce and institute processes and systems that will make more efficient the unit's daily operations and their involvement with other key operation teams.
Minimum Qualifications
- Prior experience of at least 3 years in a customer service role.
- At least 3 years experience in a supervisory role.
- Familiar with Zendesk platform.
- Excellent listening comprehension.
- Knowledge in courier service operations is an advantage.
- Process oriented.
- Willing to be assigned in Makati or be relocated anywhere across Metro Manila.
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Warehouse 16B La Fuerza Plaza, 2241 Don Chino Roces Ave., Makait City, Makati, Metro Manila, Philippines
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About Ninja Van
Ninja Van is on a mission to dominate last-mile delivery for eCommerce in South East Asia. We are one of the fastest growing startups in the region, having won over 3,000 merchants and delivering 15,000 parcels a day in six countries, Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines.
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers.
Why Ninja Van?
We are only just getting started! We have much room for improvement and many ideas that will further shape the industry. We are on the lookout for world-class talent to fill our world-class team. We want people who are passionate about making a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines.