Account Executive  

Be part of Ninja Van's Key Accounts unit. The objective is to maintain a positive relationship with Ninja Van's biggest clients and cater not only to their day-to-day operational needs but as well as to be a quick-response team that handles situations and escalations as they pop-up. Consider this role as both a vanguard and a firefighter - we are the first people that our clients reach out to, and are in the best position to assist them.

Responsibilities:

• Publishes daily reports to internal and external stakeholders.
• Addresses escalations from key accounts.
• Investigates and coordinates with internal team to resolve issues within provided timelines.
• Executes day-to-day operational tasks that deal with aligning Ninja Van’s and client’s system.
• Ensure that processes are followed.
• Highlights improvement areas and recommends solutions that would help Ninja Van meet the agreed timelines and metrics with the client.
• Assists the account manager in tracking product requests based on client feedback

• Proficient in Word, Spreadsheets (Excel / Google Sheets), Presentation tools;
• Proficient in database management utilizing SQL
• Proficient in written and oral English and Tagalog;
• Critical thinking skills;
• Customer-oriented - possesses the mindset of understanding customer needs;
• College graduate/experience in logistics or e-commerce industries preferred;
• Willing to work on shifting schedules;
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills