Ninja Van
Ninja Van

Key Accounts Manager  

Ninja Van

 
  • Makati, Philippines
    7F, 100 Don Carlos Palanca, Legazpi Village, Makati, 1229 Metro Manila, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-07-13T16:00:00+00:00
Job closed.

Job Description

The objective is to maintain a positive relationship with Ninja Van's biggest clients and cater not only to their day-to-day operational needs but as well as to be a quick-response team that handles situations and escalations as they pop-up. Consider this role as both a vanguard and a firefighter - we are the first people that our clients reach out to, and are in the best position to assist them.

Main Duties

  • Relationship-building
    • Has overall responsibility for account and client relationship, and performance of assigned accounts and clients
    • Manages, develops, and maintains business relationships with existing and potential clients
  • Stakeholder Management/Client Coordination
    • Maintains contact with all accounts/clients in the market area to ensure high levels of client satisfaction
    • Issue Resolution
      • Acts as firefighters, first on the scene and quick to respond to any possible issue
      • Constantly be able to give resolutions to raised issues or complaints effectively and efficiently
    • Needs/Requirements Identification
      • Establishes good business relations with clients by identifying their needs and requirements
  • Trend Research
    • Communicates significant trends and patterns, rate changes, and policies to assigned accounts
    • Competitive and industrial trends
      • Builds a good understanding of target customers and assigned account base
  • Ensures that all discussions i.e. agreements and complaints made between clients and company are properly documented and cascaded to concerned teams
  • Ensures customer relationship management tools and other business tools are updated on time
  • Others
    • Monitor and ensure that Ninja Van achieve efficiency
    • Craft and refine processes as needed in order to achieve specific goals
    • Be responsible for ad-hoc projects both internal as well as those undertaken together with general accounts and clients

Minimum Qualifications

  • Candidate must possess at least a Bachelor’s/College Degree in any field;
  • Analytical skills, marketing skills, excellent interpersonal skills;
  • At least 3 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination;
  • Must be able to present information to clients and address business concern of the said client;
  • Proficient in Word, spreadsheets (Excel / Google Sheets), and presentation tools;
  • Proficient in database management utilizing SQL;
  • Proficient in written and oral English and Tagalog;
  • Ability to work across functions and in a matrix organization;
  • Strong analytical and planning skills;
  • Good communication and presentation skills; and
  • Excellent problem-solving skills.

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • FlexitimeFlexitime
  • Performance BonusPerformance Bonus
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Account Management

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
100 Don Carlos Palanca, Legazpi Village, Makati, 1229 Metro Manila
Industry
Logistics / Procurement
Vacancy
1 opening
Website
http://www.ninjavan.co

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About Ninja Van

Ninja Van is on a mission to dominate last-mile delivery for eCommerce in South East Asia. We are one of the fastest growing startups in the region, having won over 3,000 merchants and delivering 15,000 parcels a day in six countries, Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines. At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers. Why Ninja Van? We are only just getting started! We have much room for improvement and many ideas that will further shape the industry. We are on the lookout for world-class talent to fill our world-class team. We want people who are passionate about making a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines.

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