Customer Service Representative | Tier 2
Ninja Van
- Makati, PhilippinesWarehouse 16B La Fuerza Plaza, 2241 Don Chino Roces Ave., Makait City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱30,000.00 / monthPHP250003000025000MONTH
- Full timeFULL_TIME
Expired 5 years ago
2019-05-27T16:00:00+00:00Job closed.
Job Description
The Inbound Tier 2 CSR is responsible for answering queries from Inbound Tier 1 Customer Service Agents which may cover the following:
- Coordinating with other departments for status updates and resolution
- Providing resolution for internally limited tools
- General questions about operating procedures
- The Inbound Tier 2 CSR will also be expected to fulfill the following accountabilities:
Meet quality and productivity expectations and provide timely feedback to Inbound Tier 1 Customer Service Agents.
- Handle escalations that have pending resolution from other departments
- Communicate positively with team members, customers, and other departments
- Educate Inbound Tier 1 Customer Service Agents when necessary
- Document and track productivity
- Other adhoc tasks determined by management
- Willing to work in a 6 day working schedule
Minimum Qualifications
- Candidate must have completed at least 2 years in college
- Problem solving and analytical skills
- Basic computer and internet navigation
- Typing speed average of 35 WPM
- Must have good communication skills (conversational, assertive, and empathetic)
- Relevant experience in handling Customer Service accounts is a plus
Perks and Benefits
Paid Sick Leave
Flexitime
Performance Bonus
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Warehouse 16B La Fuerza Plaza, 2241 Don Chino Roces Ave., Makait City
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About Ninja Van
Ninja Van is on a mission to dominate last-mile delivery for eCommerce in South East Asia. We are one of the fastest growing startups in the region, having won over 3,000 merchants and delivering 15,000 parcels a day in six countries, Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines.
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers.
Why Ninja Van?
We are only just getting started! We have much room for improvement and many ideas that will further shape the industry. We are on the lookout for world-class talent to fill our world-class team. We want people who are passionate about making a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines.