Quality Assurance Specialist
Ninja Van
- Makati, PhilippinesWarehouse 16B La Fuerza Plaza, 2241 Don Chino Roces Ave., Makait City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱30,000.00 / monthPHP200003000020000MONTH
- Full timeFULL_TIME
Expired 5 years ago
2019-04-15T16:00:00+00:00Job closed.
Job Description
- Responsible for training new hires and up-train tenured agents as well as helping the QA and training lead in creating and maintaining training guidelines, modules, and programs designed for Customer Service.
- Assists the QA and training lead in Developing, implementing, and modifying training programs to ensure effectiveness and quality imrpovement
- Creates presentations and visual material for training
- Design, create, and implement training manuals for both new and tenured agents
- Reports individual progress and Analyze, identify and recommends applicable training for identified AOP.
- Lead calibration sessions with Operations team to support performance feedback
Minimum Qualifications
- College Graduate preferred
- At least 1-2 years Customer Service experience, with QA Lead role
- Proven experience as a QA
- Experinence in training is preferred but not required
- Attention to details and accuracy on reports
- Strong Customer Service approach
- Excellent analytics
Perks and Benefits
Flexitime
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Warehouse 16B La Fuerza Plaza, 2241 Don Chino Roces Ave., Makait City
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About Ninja Van
Ninja Van is on a mission to dominate last-mile delivery for eCommerce in South East Asia. We are one of the fastest growing startups in the region, having won over 3,000 merchants and delivering 15,000 parcels a day in six countries, Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines.
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers.
Why Ninja Van?
We are only just getting started! We have much room for improvement and many ideas that will further shape the industry. We are on the lookout for world-class talent to fill our world-class team. We want people who are passionate about making a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines.