Customer Service Team Leader
Ninja Van
- Makati, PhilippinesWarehouse 16B La Fuerza Plaza, 2241 Don Chino Roces Ave., Makait City, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱30,000.00 - ₱40,000.00 / monthPHP300004000030000MONTH
- Full timeFULL_TIME
Expired 5 years ago
2019-09-02T16:00:00+00:00Job closed.
Job Description
The Team Leader is expected to:
- Support the team manager and perform management duties when manager is absent or out of office
- Answer team member questions, helps with team member problems, and oversee team member work for quality and guideline compliance
- Develop strategies to promote team member adherence to company regulations and performance goals
- Conduct team meetings to update members on best practices and continuing expectations
- Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Minimum Qualifications
- 2-3 years of experience in leading a Team is a MUST
- Above average computer skills
- Strong oral and written communication skills
- Results-oriented
- KPI conscious
- Strong analytical skills to read, analyze and interpret date, reports, and procedure
- Willing to work 6 DAYS A WEEK from MONDAY TO SATURDAY
- Willing to be assigned in Makati or other parts of Metro Manila (San Juan, Pasig, Pasay, Paranaque)
Perks and Benefits
Flexitime
Paid Vacation Leave
Paid Sick Leave
Maternity & Paternity Leave
Paid Holidays
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Warehouse 16B La Fuerza Plaza, 2241 Don Chino Roces Ave., Makait City, Makati, Metro Manila, Philippines
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About Ninja Van
Ninja Van is on a mission to dominate last-mile delivery for eCommerce in South East Asia. We are one of the fastest growing startups in the region, having won over 3,000 merchants and delivering 15,000 parcels a day in six countries, Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines.
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers.
Why Ninja Van?
We are only just getting started! We have much room for improvement and many ideas that will further shape the industry. We are on the lookout for world-class talent to fill our world-class team. We want people who are passionate about making a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines.