Web Hosting Customer Success Specialist - English Fluent (Global Team)  


  • Sleman, Indonesia
    Indonesia, DI Yogyakarta, Sleman
    DI Yogyakarta
  • IDR 5,100,000.00 - IDR 6,000,000.00 / month
  • Full timeFULL_TIME

Posted 18 days ago and deadline of application is on 2 Oct

Recruiter was hiring 10 minutes ago


Job Description

⚠️ Please read this FAQ about the job to know more and prepare for a call with our recruiter: FAQ About this Role ⚠️

Here at Niagahoster and Hostinger Niagahoster - Hostinger, we aspire to bring success to everyone who goes online in unlocking the power of the internet. To nurture millions of users, we’re looking for tech-savvy individuals with excellent communication skills who are proactive, empathetic and customer obsessed.

As a Customer Success Specialist, you contribute massively to the success of our company as a frontliner of the business to connect with customers across the globe. You will experience full remote working opportunity with proper training, healthy working environment, and career growth to be the next big web-hosting consultant.

If you’re interested in developing your career in the IT industry, this position is the perfect gateway for you. Dare to take on the next challenge in your career now!


  • Communicate with customers and solve their technical issues related to website via live chat.
  • Assist Customers with exact guidance and resolutions.
  • Going the extra mile for each Customer is part of the job.
  • Focus on the Customer’s success by offering additional services, tools, and products.
  • Response and check abuse of service (spam/phishing).
  • Constantly grow - learn about IT every day to become a web hosting expert.

Minimum Qualifications

  • Strong English Communication Skills (C1 or higher) / TOEFL ITP (600) / IELTS (6,5)
  • Proven motivation to develop skills on IT and customer-related skills
  • Min Diploma in any field (IT field is a plus)
  • Customer focused. Strong ambition in helping customers and solve their problem
  • Well developed communication skill, confident, and collaborative
  • Having a basic knowledge in the domain, hosting, blog, and website.
  • Availability to work on flexible schedule (full-time only, morning/day/night shifts.

Perks and Benefits

  • Work from HomeWork from Home
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance
  • Performance BonusPerformance Bonus
  • Life InsuranceLife Insurance
  • Maternity & Paternity LeaveMaternity & Paternity Leave


Work somewhere with purpose where you are valued for your contribution and rewarded with meriting benefits. Here’s what we offer :


✔ Meal Allowance

✔ Internet Allowance

✔ Full attendance bonuses

✔ Medical/ Healthcare Insurance

✔ Night Shift Allowance

✔ National holiday allowance

✔ Religious festive holiday allowance

✔ Upsell bonus


✔ Full remote working

✔ Shifting schedule

✔ Special Leave Benefits for Women

✔ Maternity & Paternity Leave


✔ Team Buildings

✔ Company Events

✔ Global Online Events


✔ Birthday Gift

✔ Religious Holiday Gift

✔ New Year Gift

Career Growth

✔ Level-up from Junior to Senior Level

✔ Promotion to another team in the CS Department (QA, Training, etc.)

✔ Promotion to another department (Product, Tech, etc.)

Personal Development

✔ Individual Mentorship

✔ Workshop

✔ Paid Training Course

✔ Books

Level up your game by joining our fast-moving and dynamic team in an international working environment to scale up your professional journey!

Required Skills

  • Sales and Marketing Knowledge
  • Information Ordering
  • Customer Service
  • Critical Thinking
  • Typing
  • Communication Skills
  • Wordpress

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Jalan Palagan Tentara Pelajar No. 81
Information Technology / IT
30 openings

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Niagahoster

Niagahoster (PT Web Media Technology Indonesia) is a part of multinational IT companies Hostinger International, Ltd., which has served millions of customers around the world. Everyone at Niagahoster is driven by our company vision to enable millions of people around Indonesia to unlock the power of the internet by giving them the tools to learn, create, and grow. To achieve our vision we have a valuable mission by making life easier for website, developers and small, business customers and offering a stable, fast and simple website hosting solution at the price nobody can beat. We dedicate our daily life by a focus on customer-centric, non-bureaucratic, lean&agile, and dynamic behaviors to accomplish our vision and mission.

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