Niagahoster

Customer Success Specialist (English Speaker) - Global Team, Full WFH  

Niagahoster

 
  • Sleman, Indonesia
    Sleman, DI Yogyakarta, Indonesia
    Sleman
    DI Yogyakarta
    Indonesia
    Indonesia
    TELECOMMUTE
  • IDR 3,500,000.00 - IDR 5,000,000.00 / month
    IDR
    3500000
    5000000
    3500000
    MONTH
  • Full timeFULL_TIME

Posted 4 days ago and deadline of application is on 5 Feb

Recruiter was hiring 3 days ago

2022-01-20T06:56:51.397903+00:002022-02-05T17:00:00+00:00

Job Description

⚠️ Please read this FAQ about the job to know more and prepare for a call with our recruiter: FAQ About this Role ⚠️

Niagahoster, a part of Hostinger, is a tech company based in Indonesia that provides web-hosting services. Our business model is based on Customer Obsession - we start by listening to what our Customer wants and work our way backwards.

The Customer Success department is more than just chatting with people - it’s about enabling the Customer with technical help to grow their business further. We treat our Customers like we would treat our friends: quick responses, efficient assistance and genuine communication is what defines quality service.

We are looking for a culture fit - a proactive and diligent person who envisions themselves becoming the next big technology consultant. If you are a newcomer on the industry, don't be afraid to dip as we will help you sail on board with a proper training.

Are you ready for the next big challenge in your career?

Responsibilities:

  • Communicate with customers and solve their technical issues related to website via live chat.
  • Assist Customers with exact guidance and resolutions. Going the extra mile for each Customer is part of the job.
  • Focus on the Customer’s success by offering additional services, tools, and products.
  • Response and check abuse of service (spam/phishing).
  • Constantly grow - learn about IT every day to become a web hosting expert.

​​​​What we offer:

  • Equal opportunity employer - regardless of your status, you are eligible for the position and its benefits.
  • An 8-week training course in technology, product and communication knowledge.
  • Individual monthly unlimited bonuses right after finishing training.
  • Full remote working opportunities - everyone from Indonesia is welcome.
  • A supportive global team who are eager to share their knowledge and spend time with you.
  • Continuous personal development: books, workshops, individual mentorship.
  • Extraordinary team buildings, birthday presents, company events, and more!

Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!

Minimum Qualifications

  • Strong English communication skills (C1 or higher).
  • Proven ambition and focus to develop your knowledge in IT - previous IT customer service experience is preferred.
  • Min. Diploma in any field (IT field is a plus).
  • Well developed interpersonal skills: customer-focused, communicative, confident, collaborative.
  • Availability to work a flexible schedule (full-time only, morning/day/night shifts).
  • Having knowledge in the domain, hosting, blog, and website will be preferred.

Perks and Benefits

  • Work from HomeWork from Home
  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance
  • Performance BonusPerformance Bonus
  • Life InsuranceLife Insurance
  • FlexitimeFlexitime

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Jalan Palagan Tentara Pelajar No. 81
Vacancy
30 openings
Website
https://www.niagahoster.co.id/karir

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About Niagahoster

Niagahoster (PT Web Media Technology Indonesia) is a part of multinational IT companies Hostinger International, Ltd., which has served millions of customers around the world. Everyone at Niagahoster is driven by our company vision to enable millions of people around Indonesia to unlock the power of the internet by giving them the tools to learn, create, and grow. To achieve our vision we have a valuable mission by making life easier for website, developers and small, business customers and offering a stable, fast and simple website hosting solution at the price nobody can beat. We dedicate our daily life by a focus on customer-centric, non-bureaucratic, lean&agile, and dynamic behaviors to accomplish our vision and mission.
Niagahoster
https://rec-data.kalibrr.com/www.kalibrr.com/logos/5JD7ET9AGZK25M8F54GX5QUJLTDAHGL3BK9V7RMT-5d53c900.png
Niagahoster (PT Web Media Technology Indonesia) is a part of multinational IT companies Hostinger International, Ltd., which has served millions of customers around the world. Everyone at Niagahoster is driven by our company vision to enable millions of people around Indonesia to unlock the power of the internet by giving them the tools to learn, create, and grow. To achieve our vision we have a valuable mission by making life easier for website, developers and small, business customers and offering a stable, fast and simple website hosting solution at the price nobody can beat. We dedicate our daily life by a focus on customer-centric, non-bureaucratic, lean&agile, and dynamic behaviors to accomplish our vision and mission.

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