Customer Success Agent
Niagahoster
- Sleman, IndonesiaSleman, DI Yogyakarta, IndonesiaSlemanDI YogyakartaIndonesiaIndonesia
- IDR 2,500,000.00 - IDR 5,000,000.00 / monthIDR250000050000002500000MONTH
- Full timeFULL_TIME
Expired 4 years ago
2020-01-19T17:00:00+00:00Job closed.
Job Description
Customer Success Agent is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Responsibilities:
- Respond to customer queries in a timely and accurate way.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
Minimum Qualifications
- Active English proficiency.
- Min Diploma in any field (IT field is a plus).
- Have a set of customer-oriented skills, good communication skills, confidence, friendly, good in negotiation.
- Having knowledge in the domain, hosting, blog, and website will be valued.
Perks and Benefits
Free Lunch or Snacks
Performance Bonus
Recruitment / Signing Bonus
Required Skills
- Persuasion and Negotiation
- Sales and Marketing Knowledge
- Information Ordering
- Chat Support
- Customer Service
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Jalan Palagan Tentara Pelajar No. 81
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About Niagahoster
Niagahoster (PT Web Media Technology Indonesia) is a part of multinational IT companies Hostinger International, Ltd., which has served millions of customers around the world. Everyone at Niagahoster is driven by our company vision to enable millions of people around Indonesia to unlock the power of the internet by giving them the tools to learn, create, and grow. To achieve our vision we have a valuable mission by making life easier for website, developers and small, business customers and offering a stable, fast and simple website hosting solution at the price nobody can beat. We dedicate our daily life by a focus on customer-centric, non-bureaucratic, lean&agile, and dynamic behaviors to accomplish our vision and mission.