Customer Success Specialist (Portuguese Speaker)
Niagahoster
- Sleman, IndonesiaSleman, DI Yogyakarta, IndonesiaSlemanDI YogyakartaIndonesiaIndonesiaTELECOMMUTE
- Full timeFULL_TIME
Job closed.
Job Description
Description
Customer Service is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
What will you do:
- Respond to customer queries in a timely and accurate way;
- Identify customer needs and help customers use specific features;
- Analyze and report product malfunctions;
- Follow up with customers to ensure their technical issues are resolved;
- Gather customer feedback and share with our Product, Sales and Marketing teams.
What will you get:
- Challenging work in a fast-growing international company;
- Opportunity to work remotely;
- Attractive bonuses for reach monthly goals;
- Amazing team-both professionally and personally;
- Space for creativity and self-expression.
Minimum Qualifications
We expect you:
- Active Portuguese proficiency;
- Active English speaking;
- Min Diploma in any field (IT field is a plus);
- Have a set of customer-oriented skills, good communication skills, confidence, friendly, good in negotiation;
- Having knowledge in the domain, hosting, blog, and website will be valued.
Perks and Benefits
- Work from Home
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- Sleman, DI Yogyakarta, Indonesia
About Niagahoster
Niagahoster (PT Web Media Technology Indonesia) is a part of multinational IT companies Hostinger International, Ltd., which has served millions of customers around the world. Everyone at Niagahoster is driven by our company vision to enable millions of people around Indonesia to unlock the power of the internet by giving them the tools to learn, create, and grow. To achieve our vision we have a valuable mission by making life easier for website, developers and small, business customers and offering a stable, fast and simple website hosting solution at the price nobody can beat. We dedicate our daily life by a focus on customer-centric, non-bureaucratic, lean&agile, and dynamic behaviors to accomplish our vision and mission.