Customer Service Representative
National Book Store
- Mandaluyong, Philippines3rd Floor Quad Alpha Centrum Bldg. 125 Pioneer st., Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- ₱12,500.00 - ₱15,000.00 / monthPHP125001500012500MONTH
- Full timeFULL_TIME
Job closed.
Job Description
As Customer Service Representative you are responsible for responding to customers' requests and inquires via phone, email or social networks. Processes fax orders, orders through the NBS Website and social networks, institutional orders, including processing of credit card or cash payment and arranging for delivery. You also help the Stores and Corporates Sales team in sourcing stocks for their customer/clients.
Other Duties & Responsibilities
- Checks email/fax for request from the branches.
- Inquires with Buyers on titles not available in Warehouse and checks if the same is for regular order or if suggested for special order.
- Process special orders of titles not locally available.
- Monitor online order status, specifically payment advice from customer.
- Answer phone inquiries about the products
- Forwards customer complaints to appropriate department.
Minimum Qualifications
- Candidate must possess at least a Bachelor's/Associate Degree, Education/Teaching/Training, Business Studies/Administration/Management, Mass Communications, Marketing, Commerce or equivalent.
- Required skill(s): Customer service oriented, Excellent communication skills (oral and written).
- Fresh Graduates are welcome to apply
- Multi-tasking to fast paced environment
- Computer literate
- Required language(s): English
- At least 1 year of working experience in the related field is required for this position.
- BPO / Call Center experience is an advantage
- Flexible to shifting schedules - Operation is from 6am to 12mn with 3 shifts
- willing to work in Cubao
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Medical / Health Insurance
- Employee Discounts
- Flexitime
Other
Gratuity & Retirement Benefits
Required Skills
- Organizing and Planning
- Persuasion and Negotiation
- Problem Sensitivity
- Information Ordering
- Chat Support
- Customer Service
- Communication Skills
Preferred Courses
- Business Administration
- Communication
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 3rd Floor Quad Alpha Centrum Bldg. 125 Pioneer st., Mandaluyong, Metro Manila, Philippines
About National Book Store
Over seventy five years of focused energy has brought National Book Store to where it is now: the pinnacle of the bookstore industry in the Philippines. More than that, the National Book Store family takes pride in its role as an institution that supports education and enhances lives by providing the best and widest selection of educational, professional, and social communication products. The values that took Mr. and Mrs. Ramos through adversity -- hard work, shrewd business skills and a strong sense of social responsibility -- remain the driving force for the whole Ramos family, their 2,500 employees in over 225 branches, and will keep National Book Store ahead in the next century.
Our purpose is to serve not only the customers but also the employees with tools that enrich their minds and improve their skills to ensure their success. All our efforts are concentrated to serve this purpose. We provide the largest selection of products and services, reaching more customers through our growing branch network, and spreading the love of reading and learning through our advocacy and community campaigns.
Our Core Values are: Integrity, Virtue, Accountability, Leadership, Unity, Entrepreneurial spirit and Service Oriented. Having this MINDSET is key to our success.