Content Support Analyst  

As a Content Support Analyst for Nasdaq's Investor Relations Suite, you will provide support for a global team of Product Specialists by facilitating the resolution of data issues and participating in ad-hoc data projects. You will handle queries on a wide variety of data sets including estimates data, fundamentals, pricing, and ownership. You will also work closely with the source provider to ensure client queries are resolved in a timely and accurate manner.

Your day will include:

• Providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution;
• Participating in ad-hoc data projects for clients;
• Leading efforts to identify data trends and working closely with data vendor to suggest and implement quality improvements;
• Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base;
• Documenting and tracking all client interactions in Nasdaq's CRM system.

• A Bachelor’s degree in Business Administration, Economics or other related fields;
• At least two years of experience in a shared services organization - preferably with combined content management and client service experience;
• Familiarity/understanding of the Capital Markets;
• Excellent communication skills in English, both oral and written;
• Strong attention to detail while managing multiple concurrent tasks;
• Ability to work independently in a fast-paced environment;
• Positive attitude and deep customer service orientation – fundamentals include being friendly, engaging, professional, reliable, responsive, and proactive;
• You must also be amenable to working night shift (9am - 6pm US Eastern Time) throughout the work week and at least twice per week in the Nasdaq office at Bonifacio Global City, Taguig.