Webcasting Analyst | Spanish Speaking
Nasdaq, Inc.
- Taguig, Philippines, 18F BGC Corporate Center, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Nasdaq is looking for a Spanish-Speaking Webcasting Analyst who will manage a dedicated portfolio of corporate clients, and will be responsible for the scheduling and delivering the production of webcast events for these clients. He/she will establish best practice with clients for the optimal customer webcasting experience, and will have client retention as a key measure of success. Moreover, the Webcasting Analyst will work closely with internal teams, e.g. Account Management, Multimedia Solutions, Sales teams, as well as telco vendors, in the fulfillment of these responsibilities:
- Liaises directly via phone and e-mail with corporate clients in account portfolio
- Gathers event information from clients and schedule webcasts in the system following best practice
- Delivers as scheduled audio webcasts, as described in processes, ensuring that such events go smoothly
- Manages clients effectively by addressing concerns accurately, completely, and in a timely manner
- Escalates client issues to management for appropriate resolution
- Provides support for processes and operations activities in the region supported
- Gathers and summarize event data for reports
This is a permanent full-time role (night shift) based in Bonifacio Global City, Taguig. Applications with resume attachments will be prioritized.
Minimum Qualifications
- Bachelor’s Degree/Certificate in Information Technology, Multimedia/Communication Arts, or a similar discipline;
- At least one (1) full year of experience in a similar role, or any client relationship management role;
- Strong English and Spanish language communication skills (via phone and e-mail);
- Able to manage client relationships and effectively carry out objection handling conversations (previous B2B client-handling experience desired);
- Highly detail-oriented, well-organized, and able to effectively manage workload under pressure;
- Able to solve problems and command decisions;
- Able to work independently and collaborate with colleagues;
- Technology savvy, good working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.);
- Self-driven, has a positive attitude and strong work ethic;
- Willing to work within any US time zone.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Retirement Benefit Plans
- Life Insurance
- Medical / Health Insurance
- Transportation Allowances
- Free Lunch or Snacks
- Gym Membership
- Performance Bonus
- Stock Options
Required Skills
- Relationship Management
- Attention to Detail
- Communication Skills
- Microsoft / MS Office
Preferred Courses
- Information Technology
- Communication
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 18F BGC Corporate Center, Taguig, Metro Manila, Philippines