Nasdaq, Inc.
Nasdaq, Inc.

Webcasting Analyst | Spanish Speaking  

Nasdaq, Inc.

  • Taguig, Philippines
    , 18F BGC Corporate Center, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 6 years ago

2018-04-13T16:00:00+00:00
Job closed.

Job Description

Nasdaq is looking for a Spanish-Speaking Webcasting Analyst who will manage a dedicated portfolio of corporate clients, and will be responsible for the scheduling and delivering the production of webcast events for these clients. He/she will establish best practice with clients for the optimal customer webcasting experience, and will have client retention as a key measure of success. Moreover, the Webcasting Analyst will work closely with internal teams, e.g. Account Management, Multimedia Solutions, Sales teams, as well as telco vendors, in the fulfillment of these responsibilities:

  • Liaises directly via phone and e-mail with corporate clients in account portfolio
  • Gathers event information from clients and schedule webcasts in the system following best practice
  • Delivers as scheduled audio webcasts, as described in processes, ensuring that such events go smoothly
  • Manages clients effectively by addressing concerns accurately, completely, and in a timely manner
  • Escalates client issues to management for appropriate resolution
  • Provides support for processes and operations activities in the region supported
  • Gathers and summarize event data for reports

This is a permanent full-time role (night shift) based in Bonifacio Global City, Taguig. Applications with resume attachments will be prioritized.

Minimum Qualifications

  • Bachelor’s Degree/Certificate in Information Technology, Multimedia/Communication Arts, or a similar discipline;
  • At least one (1) full year of experience in a similar role, or any client relationship management role;
  • Strong English and Spanish language communication skills (via phone and e-mail);
  • Able to manage client relationships and effectively carry out objection handling conversations (previous B2B client-handling experience desired);
  • Highly detail-oriented, well-organized, and able to effectively manage workload under pressure;
  • Able to solve problems and command decisions;
  • Able to work independently and collaborate with colleagues;
  • Technology savvy, good working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.);
  • Self-driven, has a positive attitude and strong work ethic;
  • Willing to work within any US time zone.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Retirement Benefit PlansRetirement Benefit Plans
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Transportation AllowancesTransportation Allowances
  • Free Lunch or SnacksFree Lunch or Snacks
  • Gym MembershipGym Membership
  • Performance BonusPerformance Bonus
  • Stock OptionsStock Options

Required Skills

  • Relationship Management
  • Attention to Detail
  • Communication Skills
  • Microsoft / MS Office

Preferred Courses

  • Information Technology
  • Communication

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
18F BGC Corporate Center, Taguig, Metro Manila, Philippines
Industry
Financial Services
Vacancy
1 opening
Website
http://business.nasdaq.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Nasdaq, Inc.

At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them. In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them. Sixteen years later on the other side of the Atlantic, OM became the world’s first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets. That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, we’re the leading technology and information services provider to the capital markets. And our Global Trading and Market Service business have become a significant part of our client offerings. All this can be traced to Nasdaq’s focus on synchronizing and optimizing market movement – an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that we’re the single largest liquidity pool for U.S. equities (in volume traded). We’re also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 — home to many of the world’s most heralded securities. Nasdaq (NASDAQ: NDAQ) is a leading provider of trading, exchange technology, information and public company services across six continents. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today’s global capital markets. As the creator of the world’s first electronic stock market, its technology powers more than 80 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to more than 3,200 listed companies with a market value of over $8 trillion and more than 10,000 corporate clients. Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: