Nasdaq, Inc.
Nasdaq, Inc.

Sales Support Analyst  

Nasdaq, Inc.

  • Taguig, Philippines
    18F BGC Corporate Center, 11th Avenue corner 30th Street, Bonifacio Global City, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-06-29T16:00:00+00:00
Job closed.

Job Description

Nasdaq is currently looking for a Sales Support Analyst who will be supporting the Sales, Account Management, and Service teams with pre-contract tasks, such as creating accounts and entering opportunity and quote information into relevant systems. He/she will own the order-to-bill processes - meeting requirements in an accurate and timely manner, and providing expertise to internal and external customers in all related matters, thereby delivering customer satisfaction, while ensuring that the company's goals and objectives are met. Furthermore, the Sales Support Analyst enhances the customer experience of billing issues, through owning billing query resolution and working within agreed processes to ensure issues are resolved promptly and that clients are satisfied.

As Sales Support Analyst, you will have contact with colleagues from several different departments such as Sales, Service, Legal, and Finance, along with external clients. The purpose of this position is to provide expert advice and support our many client facing departments.

In supporting the Sales & Service Teams, the Sales Support Analyst should:

  • Be responsible for all necessary and common activities concerning creating and approving accounts, assisting with opportunities, approvals, contracts, contract negotiations, and accurately entering information into systems in a timely manner;
  • Provide expertise and understand cause and effect of actions and system limitations to meet client expectations;
  • Partner with Account Management Team on specific client cases to understand client asset portfolio and billing;
  • Be a Subject Matter Expert for junior team members and other teams supported;
  • Be a project point person, working closely with managers;
  • Conduct system testing and provide feedback to system and process stakeholders.

In managing and administering the Order-to-Bill process, the Sales Support Analyst should:

  • Be accountable for adhering to SOX compliance, Business Controls, and SLAs;
  • Be responsible for ensuring that approvals are in place;
  • Confirm all documentation is in order before sending for countersignature;
  • Obtain information required to process orders;
  • Initiate order fulfilment and monitor billing to ensure information is correct;
  • Manage cancellation notices and input them through the system.

In owning Billing Query resolutions, the Sales Support Analyst should:

  • Be resourceful when undertaking research and take the necessary corrective actions according to the applicable guidelines, and process credits/rebills where required;
  • Coordinate with other internal teams where needed, and updates requestor on process of queries;
  • Field client billing queries, coordinate resolution with stakeholders, provide clients with regular updates until the resolution is met.

This is a permanent full-time (night shift) position based in Bonifacio Global City, Taguig. Applications with resume attachments will be prioritized.

Minimum Qualifications

  • Bachelor's degree in Business, or other relevant courses;
  • At least three (3) years of experience in sales support/administration, order processing and/or billing resolution;
  • Knowledge of CRM, PeopleSoft, or any other management solutions system;
  • Experience working directly with clients, multiple internal groups, and technical teams to see a task or project through to completion;
  • Understanding of the business landscape;
  • Is quality driven, detail-oriented, a proficient multitasker, and consistently meets deadlines;
  • Has proactive approach to learning and development;
  • Proficient in MS Office Suite and other online systems;
  • Excellent communication and interpersonal skills;
  • Fluency in English (verbal and written);
  • Willing to work within US business hours.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Retirement Benefit PlansRetirement Benefit Plans
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Employee DiscountsEmployee Discounts
  • Transportation AllowancesTransportation Allowances
  • Free Lunch or SnacksFree Lunch or Snacks
  • Gym MembershipGym Membership
  • Performance BonusPerformance Bonus
  • Stock OptionsStock Options

Required Skills

  • MS Office
  • Attention to Detail
  • Research
  • Customer Service
  • Critical Thinking
  • Data Management
  • Data Encoding / Data Entry

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
18F BGC Corporate Center, 11th Avenue corner 30th Street, Bonifacio Global City, Taguig, Metro Manila, Philippines
Industry
Financial Services
Vacancy
2 openings
Website
http://business.nasdaq.com

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About Nasdaq, Inc.

At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them. In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them. Sixteen years later on the other side of the Atlantic, OM became the world’s first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets. That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, we’re the leading technology and information services provider to the capital markets. And our Global Trading and Market Service business have become a significant part of our client offerings. All this can be traced to Nasdaq’s focus on synchronizing and optimizing market movement – an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that we’re the single largest liquidity pool for U.S. equities (in volume traded). We’re also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 — home to many of the world’s most heralded securities. Nasdaq (NASDAQ: NDAQ) is a leading provider of trading, exchange technology, information and public company services across six continents. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today’s global capital markets. As the creator of the world’s first electronic stock market, its technology powers more than 80 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to more than 3,200 listed companies with a market value of over $8 trillion and more than 10,000 corporate clients. Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

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