Nasdaq, Inc.
Nasdaq, Inc.

Application Support Analyst  

Nasdaq, Inc.

  • Taguig, Pilipinas
    30th St, Taguig, Metro Manila, Pilipinas
    Taguig
    Metro Manila
    Pilipinas
    Pilipinas
  • Full timeFULL_TIME

Expired 7 years ago

2017-01-20T16:00:00+00:00
Job closed.

Job Description

The Application Support Analyst is an entry level role responsible for providing client services and support for the Nasdaq SMARTS Trade Surveillance product and related service offerings.

You will be part of the global client services team that provides 24/5 standard support and 24/7 emergency support for the SMARTS application. This support includes handling of inquiries from users globally, providing user application support, and service delivery monitoring. The ability to work directly with internal teams and external clients is required. The ideal candidate is detail oriented, a critical thinker, and has the ability to investigate, identify, and resolve issues – both as an individual and as a team-player, working closely with other internal teams globally.

Responsibilities:

  • Provides day-to-day product support to the SMARTS client base.
  • Tracks, follows-up, and resolves operational, technical, and user-reported issues.
  • Performs incident management.
  • Conducts monitoring on:
    • Application QoS
    • Subscription processing
    • Systems
    • Market/provider notifications
  • Troubleshoots and resolves any issues resulting from monitoring or user report.
  • Follows-up with missing files from upstream data team.
  • Processes change requests – e.g. user access and service configurations.
  • Escalates issues to the appropriate technology teams and senior management where necessary.
  • Updates knowledge base systems to provide accurate troubleshooting guidelines.

This is a permanent full time position located in Bonifacio Global City, Taguig. The work schedule is shifting, as the team operates on a 24/5 basis.

Minimum Qualifications

  • Education required: Bachelor’s Degree in Computer Science, Information Systems, or other related discipline, or equivalent work experience in Data Center, Trading, Computer, or Network Operations.
  • Experience required: 0-3 years (fresh graduates are welcome to apply).
  • Strong business acumen and organizational skills, coupled with a strong understanding of service level metrics.
  • Excellent problem solving skills. Prior technical background in system/product troubleshooting is a plus.
  • Excellent verbal and written communication skills in English.
  • Ability to effectively use tools such as JIRA, Confluence, SVN, Putty, MS Office (particularly Excel and Outlook).
  • Ability to perform basic file handling/searching operations in Linux based operating systems.
  • Prior experience in similar product support role (Technical and Helpdesk Support or equivalent) is a plus, but not required.
  • Understanding of financial markets and trading concepts is an advantage.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
30th St, Taguig, Metro Manila, Pilipinas
Industry
Financial Services
Vacancy
3 openings
Website
http://business.nasdaq.com

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About Nasdaq, Inc.

At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them. In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them. Sixteen years later on the other side of the Atlantic, OM became the world’s first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets. That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, we’re the leading technology and information services provider to the capital markets. And our Global Trading and Market Service business have become a significant part of our client offerings. All this can be traced to Nasdaq’s focus on synchronizing and optimizing market movement – an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that we’re the single largest liquidity pool for U.S. equities (in volume traded). We’re also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 — home to many of the world’s most heralded securities. Nasdaq (NASDAQ: NDAQ) is a leading provider of trading, exchange technology, information and public company services across six continents. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today’s global capital markets. As the creator of the world’s first electronic stock market, its technology powers more than 80 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to more than 3,200 listed companies with a market value of over $8 trillion and more than 10,000 corporate clients. Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

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