Nasdaq, Inc.
Nasdaq, Inc.

Website Services Manager  

Nasdaq, Inc.

  • Taguig, Pilipinas
    30th St, Taguig, Metro Manila, Pilipinas
    Taguig
    Metro Manila
    Pilipinas
    Pilipinas
  • Full timeFULL_TIME

Expired 7 years ago

2017-01-20T16:00:00+00:00
Job closed.

Job Description

The Website Services Manager is an individual contributor role which serves as a subject matter expert for Nasdaq's web hosting products. Through regular client dialog, the WSM builds relationships with their clients that allow them to understand each client's individual needs and workflow, and provide specialized consultative service. The Website Services Manager responds to a wide variety of inquiries, including but not limited to document posting requests, product functionality, technical questions, and industry best practices consultation.

Responsibilities:

  • Acts as the primary point of contact for web hosting requests for assigned client portfolio.
  • Works closely with Product Specialists and Sales Executives to provide web hosting product support for assigned clients.
  • Maintains/updates the content and/or code of client websites, and provides flawless execution of web hosting client requests.
  • Educates and trains clients on new product features, enhancements, and industry best practices.
  • Conducts proactive client outreach around web hosting campaigns, as assigned by management.
  • Documents and tracks all client interactions within Nasdaq's CRM system.
  • Troubleshoots and facilitates the resolution of technical and data issues and/or inquiries.
  • Manages upcoming product migrations.
  • Prepares for and participates in Service Account Reviews.
  • Acquires and maintains a strong working knowledge of the Investor Relations industry and keeps apprised of its regulations and updates.

This is a permanent full time position (night shift) located in Bonifacio Global City, Taguig City. Desired start date is as soon as possible. Applications with resume attachments will be prioritized.

Minimum Qualifications

  • BS/BA required, with 3-5 years of experience in a client facing/service role.
  • Strong HTML proficiency.
  • Previous experience with web-based CMS tools.
  • Understanding of the Investor Relations space in general, and corporate services in particular.
  • Experience working with paying clients as part of a pooled service or an individually assigned portfolio of corporate accounts is an advantage.
  • Superior attention to detail while managing multiple concurrent tasks.
  • Strong problem solving skills.
  • Strong client engagement skills, including the ability to build and manage client relationships.
  • Proven track record working directly with clients, providing a high level of customer service.
  • Strong active listening and English communication skills.
  • Positive attitude and deep customer service orientation - fundamentals include being: friendly and engaging, professional, reliable, responsive, and proactive.
  • Must be willing to work on a night shift.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Office Address
30th St, Taguig, Metro Manila, Pilipinas
Industry
Financial Services
Vacancy
2 openings
Website
http://business.nasdaq.com

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About Nasdaq, Inc.

At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them. In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them. Sixteen years later on the other side of the Atlantic, OM became the world’s first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets. That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, we’re the leading technology and information services provider to the capital markets. And our Global Trading and Market Service business have become a significant part of our client offerings. All this can be traced to Nasdaq’s focus on synchronizing and optimizing market movement – an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that we’re the single largest liquidity pool for U.S. equities (in volume traded). We’re also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 — home to many of the world’s most heralded securities. Nasdaq (NASDAQ: NDAQ) is a leading provider of trading, exchange technology, information and public company services across six continents. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today’s global capital markets. As the creator of the world’s first electronic stock market, its technology powers more than 80 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to more than 3,200 listed companies with a market value of over $8 trillion and more than 10,000 corporate clients. Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

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