Product Support Specialist
N-PAX Systems & Consulting, Inc.
- Taguig City, Philippines17th, 25th St, Ususan, Taguig City, Metro Manila, PhilippinesTaguig CityMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱33,000.00 / monthPHP250003300025000MONTH
- Full timeFULL_TIME
Expired 2 years ago
2022-09-30T16:00:00+00:00Job closed.
Job Description
We are looking for dynamic individuals that will part of our support team. The Product Support Specialist will be responsible in:
- Resolve the client's concern thru inbound calls.
- Respond to client's emails.
- Create tickets to document the incoming queries from customers.
- Escalate tickets to appropriate team for resolution.
Minimum Qualifications
To be successful with this role candidates must have:
- Graduate of any four year course.
- Excellent communication skills and customer support experience.
- With background in handling software issues are desired.
- Skills in MS Office Applications.
- Experience in ticketing systems such as JIRA is a plus.
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 25th Street
- Industry
- Information Technology / IT
- Vacancy
- 4 openings
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About N-PAX Systems & Consulting, Inc.
N-PAX was established in 2002 and started its very first software development center in Cebu, Philippines. It started its operations serving local companies and eventually partnered with international companies to provide outsourced software development services. With the experience the company has gained over the years of providing software development services to its clients, N-PAX has developed its own intellectual property and launched its software products to market in 2005 - Human Resource Companion (HRC) and N-XPERT Enterprise Resource Planning Software (ERP).