Mynt
Mynt

Head | Incident Management  

Mynt

 
  • Taguig, Philippines
    32/F, Trade and Financial Tower, 7th Ave. corner 32nd St., Bonifacio Global City, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-07-29T16:00:00+00:00
Job closed.

Job Description

The Incident Manager will directly head the Command Center 24x7 operations whose specs are on the attached sheet. Main role is to drive the efficiency and effectiveness of the incident management process.

Primary Duties and Responsibilities

  • Join Technical Support Group Meetings to present Incident Summary and next steps.
  • Ensure proper documentation are followed and IM process are strictly followed.
  • Inform support teams and business for any issues and manage communications (IM and related tools) to stakeholders
  • Provide named ownership for the Incident Management relationship in order to build a strong partnership. This includes understanding the business and the application portfolios or the technologies supported.
  • Provide immediate response to incidents meeting entry criteria.
  • Handles moderate to complex incidents including Significant Events and Sr. Leadership communications.
  • Actively engages other IT groups and/or Business partners to drive service restoration as soon as possible, minimize business impact, and meet SLA targets.
  • Provide monthly analysis on trends and opportunities to improve Mean Time to Restore (MTTR) performance and stakeholder communications.

Minimum Qualifications

  • Bachelor's degree in Computer Science or a related in technical discipline or equivalent experience Minimum of 5 years of related experience.
  • Knowledge of Process and IT service management concepts. ITIL Incident Control training preferred.
  • Thorough knowledge of IT concepts, strategies and methodologies.
  • Related technical certifications in data networking, mid-range and mainframe OS and hardware architecture, storage systems, database, or software design a plus.
  • Flexibility in communicating to various IT Disciplines and can work well with different personalities.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
32/F, Trade and Financial Tower, 7th Ave. corner 32nd St., Bonifacio Global City, Taguig, Metro Manila, Philippines
Industry
Financial Services
Vacancy
1 opening
Website
http://www.mynt.xyz

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About Mynt

Mynt is local leader in mobile financial services focused on accelerating financial inclusion through mobile money, micro-loans, and technology. As a subsidiary of Globe Telecom, Ant Financial (an affiliate of Jack Ma's Alibaba), and Ayala Corporation, Mynt is now in a path in becoming a global mobile payment brand. We are committed to exploring innovative and non-traditional avenues towards microfinance, leveraging telecommunications infrastructure and mobile money platform. We are motivated by technology and how fast it can change the world. We are driven by innovation and how it can change lives. OUR PURPOSE To enable the aspirations of the financially underserved. OUR VISION Become the next billion’s ‘bank’. OUR MISSION Provide innovative and first-in-world Fintech solutions to consumers, merchants and organizations. OUR VALUES We are Fearlessly Innovative We Act Fast & Learn Faster We are Passionately Customer-focused We Care like Owners We are Deliberately Inclusive & Collaborative …Integrity & Excellence in all we do We are Mynt! Mynt is looking for individuals who have the burning passion to innovate, strong drive to excel, and endless commitment and pursuit to make a positive impact in our society. Here at Mynt, all ideas, big or small, can be heard and recognized. We don’t look at age – we look at passion, initiative, and innovation. We aren't too strict when it comes to rules, as long as you get things done. High performance is something we reward with recognition, career advancement, and financial incentives. We are highly collaborative and we work in diverse teams to solve important problems. Handling major projects with direct business impact, you'll have high leadership visibility and the opportunity to work directly with senior management. With the different businesses and functions we have, the opportunities for growth are endless, so you can try something new or take on bigger responsibilities. This is a place where you can be your best; where we work together on something we all love, with good people we like. We are all passionate about our work and making a difference in this world, bringing financial services to the unbanked and underserved by utilizing the power of technology. Be part of a fresh, fun-loving company where YOU can make a difference.

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