PNT Health
PNT Health

Nurse Agent | Call Center  

PNT Health

 
  • Salcedo Village, Philippines
    107 L.P. Leviste Street corner V.A. Rufino Street, Salcedo Village, Bel-Air Manila, Philippines
    Salcedo Village
    Bel-Air Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-03-30T16:00:00+00:00
Job closed.

Job Description

Summary

The Call Center Nurse Agent for MyDocNow provides phone-based triage services and will be the primary point of contact as patients call in with a variety of health or medical needs. Call center nurses ensure patient needs are met in a timely manner by working in partnership with other concerned staff, including other nurses, providers, and social workers. Nurses who work in telephone triage will need to use their nursing assessment intervention and referral as primary therapeutic interactions skills and this role requires excellent communication, assessment, listening, and critical-thinking skills. Through the telephone triage program, the Nurse Agent will work to provide safe and timely delivery of care, or access to care, for our patient population.

Key responsibilities:

  • Work with patients and healthcare teams to ensure access to the right care at the right time.
  • Take incoming calls to coordinate patient care.
    • Communicate with patients, their caregivers, internal and external providers, and healthcare groups.
    • Route all calls to appropriate resources.
  • Handle customers' inquiries both by telephone and by email.
    • Manage and resolve any customers' complaints.
  • Enter new patient information into online telemedicine system.
    • Maintain and update existing patient information.
  • Document all call information according to standard operating procedures and follow up patient calls where necessary.
  • Monitor and produce call reports.
    • Identify and escalate priority issues as they arise.
  • Participate in education and performance Improvement activities to provide a quality service.
    • Keep current with industry changes.
  • Perform other duties as assigned, which may change from time to time, as may be required of the work setting and hours.

  • Note: This position does not offer face to face patient care.

Minimum Qualifications

  • Bachelor of Science in Nursing.
  • Licensed as a Registered Nurse (RN), in good standing without limitations of licensure.
  • Experience in the following:
    • Working within an electronic health record.
    • Offering telephonic triage in a call center or customer service environment.
  • Minimum of 2 years experience as an RN or any equivalent field in a call center environment.
  • Proficient in relevant computer applications.
  • Good data entry and typing skills.
  • Strong verbal and written communication skills.
  • Excellent customer service skills, offering a warm and friendly approach on the phone.
  • Concise and clear documentation skills.
  • Attention to detail.
  • A flexible, collaborative team player with solutions-oriented approach to problems.

Additional posting information:

  • Multiple shift options are available on a rotation basis.
  • Current program operating hours are 9:00am-9:00pm.
  • Shifts will be assigned based on program growth and program need.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Problem Sensitivity
  • Record Keeping
  • Quality Assurance
  • Attention to Detail
  • Customer Service
  • Communication Skills
  • Monitoring and Evaluation

Licenses and Certifications

  • Nurse

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Health and Medical
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
107 L.P. Leviste Street corner V.A. Rufino Street, Salcedo Village, Bel-Air Manila, Philippines
Industry
Business Process Outsourcing / Healthcare Technology
Vacancy
2 openings
Website
http://www.pnthealth.net/

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About PNT Health

PNT Health offers telemedicine services in the Philippines using a leading American telemedicine platform. PNT Health provides a powerful, user-friendly telemedicine technology which combines 24/7 doctor access via audio or a video solution using a mobile app or a PC. PNT Health markets the service to doctors and medical groups, large organizations, HMO/insurance groups, and to the general public.

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