IT Manager  

The IT Manager manages the activities of the team to provide high-quality technical services (including security, helpdesk, maintenance and improvement of IT equipment) that satisfy end-user, leads the review and analysis of the team’s performance in terms of goals, objectives, and standards.

KEY RESPONSIBILITIES:

• Leads the development and implementation of department objectives
• Conducts assessments and evaluates the organization's technology use and/or needs to recommend possible improvements (i.e. hardware and software upgrades and replacements)
• Guides and manages the team to ensure that the group attains set SMART objectives and accomplished their duties, responsibilities, and assignments
• Conducts study, research, and development activities on current, effective, and emerging technologies to identify possible applications of technology and technology-based solutions to enable or enhance delivery of business services
• Develops and manages the strict implementation and enforcement of established IT security standards, codes, policies, procedures, and regulations to ensure compliance and quality service
• Manages work orders to ensure that these are properly diagnosed and escalated to the correct provider
• Manages and ensures that escalation procedures are being followed and work orders are managed according to priority
• Directs, coordinates, and monitors work activities of personnel to ensure that Company’s productivity and accuracy standards and schedules are met
• Conducts cost-benefit analysis for new purchases and repairs

• Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science and Information Technology)
• With good English oral and written communication skills
• Must have at least 5-7 years work experience in Technical Management or Information Technology with at least 3 years experience in a supervisory or managerial role overseeing an IT Group
• Must have expertise in:
  • Help Desk operations and Technical service management
  • Internet usage, Microsoft Office products, various Operating Systems and other productivity tools
  • Network, Telephony and System Administration
  • Desktop and Application support troubleshooting
• Must have excellent:
  • time management and coordination skills
  • interpersonal and customer service orientation/skill
  • ability to build relationships and promote an environment focused on team development and continuous improvement
  • leadership and people management skills
• Must have strong negotiation, presentation, and analytical skills
• Must have business and data analysis experience
• Must have exposure to forecasting and budgeting for technical support projects and maintenance
• Must be highly resourceful and creative