Desktop Support Staff  

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
• Provide advice and guidance to colleagues regarding incidents.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to immediate superior for consideration and implementation.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Create, maintain, and distribute reports of progress to immediate superior.
• Migrate servers from existing to higher platform.
• Maintain client databases with up to date solutions and clear record of activities.
• Explain and document technical issues in a clear way to clients.
• Use call logging system to accurately record telephone requests.

• Bachelor's Degree in Computer Science/Information Technology or equivalent.
• Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
• At least 6 months of working experience in the related field is required
• Remarkable organizational, leadership and planning skills.
• Excellent communication, presentation, negotiation and management skills.
• Strong analytical and planning skills.
• Excellent problem-solving skills.
• Willing to work in Binondo, Manila on a Monday to Friday work schedule.

Preference will be given to applicants who can start ASAP.