I.T STAFF  

As Technical Support Engineer you will:

• Maintains and ensures the Access point, NAS, Internet, email and telephone connection availability and firewall management for In-house and Branch Offices.
• Research, diagnose, troubleshoot and identify solutions to resolve I.T product issues.
• Maintain and configured all workstation systems by hardening and disabling access to unnecessary input/output and system peripherals.
• Maintain Endpoint security and server maintenance.
• Provide prompt and accurate feedback to customers via phone, e-mail, and remote or in person.
• Working with customers/employees to identify computer problems and advising solutions.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ensure proper reporting and closure of all issues.
• Conduct Pre and Post Product support for different software and hardware (Installation, Assembly, Troubleshooting etc.) For In-house, Branch office and customers.
• Represent the company during events like seminars and trainings for different software and hardware partners.
• Provide knowledgeable technical demonstration and training regarding focus products and conduct Basic and Advanced Configuration.

• Graduate of any IT related course
• Must have good knowledge with different software and hardware
• Flexible and trainable
• Willing to work on field.
• Willing to Travel
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;