Customer Service
Moselo
- South Jakarta, IndonesiaJl. Dempo I No.51, RT.4/RW.3, Gunung, Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12120, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2019-10-28T17:00:00+00:00Job closed.
Job Description
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing Moselo as a product inside and out
- Create documentation/report base on customer complaints/questions
- Ensure customer satisfaction and provide professional customer support
Minimum Qualifications
- Min diploma (D3)
- Comfortable using computers and smartphone
- Able to use ms word & excel / google docs & sheet (beginner level)
- Ability to stay calm when customers are stressed or upset
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl. Kyai Maja No.25C, RW.2, Gunung, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12120
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About Moselo
Moselo (PT. Komunitas Karya Kencana) adalah marketplace jasa kreatif (photography, beauty, design, etc) yang mengusung konsep "Chat-Commerce" untuk mempermudah calon customer dalam menemukan penyedia jasa kreatif (Expert) di Indonesia. Saat ini Moselo tersedia dalam bentuk aplikasi mobile (iOS & Android) sejak Agustus 2017.
Visi
Memanusiakan E-commerce dan gaya hidup digital.
Misi
Menjadi platform utama chat commerce untuk jasa kreatif, pencari jasa dan brand / produk kreatif di Indonesia.
Budaya & Nilai
Do The Right Thing. Use Your Common Sense.
Freedom, Responsible & High Quality.
Clear & Honest Communication.
Always Be Learning.
Sharing Is Caring.
Do Everything Whole-heartedly.