Insurance Collections Officer
Montgomery Fitch + Associates
- Pasig, PhilippinesSuite 2302 Prestige Tower, F. Ortigas Jr. Ave Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱28,000.00 / monthPHP250002800025000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
ORGANISATIONAL RELATIONSHIPS
- Reports to: Collections Manager
POSITION SUMMARY
- Responsible for outbound calls chasing payment of Insurance Invoices
MAJOR RESPONSIBILITIES
- Ensure follow up calls to Insurers are conducted in timely fashion.
- Manage Process until collection complete
- Escalate invoices requiring further information to Account Managers
DUTIES
Outbound Calls to Insurers
- Call appropriate contact point at Insurer to establish documentation received.
- Resend documentation if required.
- Establish when payment will be made.
- Escalate Invoices requiring amended documentation to Account team
- Escalate Invoices paid by insurers to repairers to Account team
Administration
- Manage process and file records and correspondence.
- Develop and maintain a rapport with insurers
- Organise the communication system including staff meetings, whiteboards, use of telecommunication equipment and message protocols.
Minimum Qualifications
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SKILLS AND EXPERIENCE (person specification)
- Fluent in spoken and written English
- Abiility to use PC and all associated programs
- Good on computers and systems
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Skills and knowledge
- Experience in Collections or
- Knowledge of Insurance Motor Claim Process
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PERSONAL COMPETENCY
Acceptance of direction
- Acceptance of direction and code of behaviour within the business.
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Accuracy and eye for detail
- Demonstration of a concern for accuracy.
- Attention to all requirements of a task and implementation of checking and follow-up.
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Punctuality
- Ability to be punctual on a regular basis and appropriate communication in the event of being delayed
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Prioritising skills
- Identification of the important operational requirements of the business. Implementation of priority tasks within the resource capabilities available.
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Confidence
- A quality of self-reliance and boldness.
- A confidence and belief in own ideas and opinions and a willingness to express and act upon them.
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Empathy
- The ability to perceive and understand the feelings of others.
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Flexibility to cope with change
- Demonstration of the ability to instigate, support and cope with change.
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Handling pressure and stress
- The ability to continue to perform well under pressure or in stressful circumstances.
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Initiative
- An ability to take action when enterprise is required.
- Actively seeks out opportunities to make extra contributions to benefit the business.
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Interpersonal skills
- The ability to interact appropriately and successfully with people of all different types and at different levels.
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Listening skills
- The ability to give close attention to someone, follow instruction and involve in discussion.
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Teamwork
- The ability to work with other people towards a common goal.
- To establish effective collaborative relationships with other people in the business.
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Work ethic
- The commitment to work within the boundaries of what is a reasonable industry expectation.
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Communication
- Ability to communicate clearly and effectively via phone, sms, interpersonally or by email, present ideas and to document activities; to source, read and interprets written information.
- To keep all stakeholders up to date.
Perks and Benefits
- Medical / Health Insurance
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Suite 2302 Prestige Tower, F. Ortigas Jr. Ave Ortigas Center, Pasig, Metro Manila, Philippines
About Montgomery Fitch + Associates
Montgomery Fitch + Associates is an independent creative advertising agency that specializes in brand activation, strategic planning, creative communications, digital marketing and public relations.
The firm specializes in highly disruptive communications that go against the grain of conventional advertising, and our award-winning creatives team has mounted irreverent and highly successful conceptual campaigns for some of the most recognizable brands in the country today.
No rules. Just results. Be part of the method to the madness today.