Collection Executive  

The Collections Executive will report to the Billing and Collections Supervisor and will be a part of the local team. The role includes, but is not limited to:

• Assist customers regarding their payment concern and queries
• Resolves client-billing problems and rescues accounts receivable
• Collect customer payments in agreement with payment due-dates.
• Resolves client-invoice problems
• Responsible for rescuing overdue accounts receivable
• Identify issues / difficulties regarding delinquent accounts and raise them to supervisor to a timely manner
• Include collection calls and/or correspondence in a fast paced goal oriented collections department
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Perform other assigned tasks and duties necessary
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, and customer reconciliations
• Building rapport with our customers and establish which products are of interest to them
• Establish and maintain effective and cooperative working relationships with sales and other departments
• Take advantage of our training and development opportunities

KPIs:

• Standard performance targets for collection executive (such as; Accuracy on payment recording)
• On-time payment acknowledgment
• Completeness of acknowledgment process
• Resolve pending collection items and team-work

Qualifications

• Candidate must have completed at least 2 years in college
• Must be computer literate
• Working knowledge of MS Office applications
• Relevant experience in collection work or similar field
• Experienced in outbound calls
• Keen attention to detail
• Fast learner and can work under minimal supervision
• Excellent written and verbal communication abilities
• Ability to prioritize, organize and manage different tasks
• Willing to work extended hours (if necessary)
• Looking to work in a fun, highly dynamic and international environment

Required Soft Skills:

• Good in connecting, coordinating with people
• Positive and energetic Collection Executive with expertise in managing payments and collections
• Hungry with high sense of urgency
• 100% execution-minded and result oriented
• Entrepreneurial hands-on approach to business (lead by example)

Bonus Points:

• Finance Background
• Insurance Background