MONARK EQUIPMENT
MONARK EQUIPMENT

Technical Representative  

MONARK EQUIPMENT

 
  • San Pedro, Philippines
    South Expressway, Corner Magsaysay Road, San Pedro, Laguna, San Pedro, CALABARZON, Philippines
    San Pedro
    CALABARZON
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-07-28T16:00:00+00:00
Job closed.

Job Description

Attends to technical inquiries and execute product problem management practices within Caterpillar and Allied products, with the objective of providing high quality information and guidance on technical issues to all stakeholders for the fulfillment of the company’s service obligations to its clients and customers to ensure the products we represent provide best value. Works closely and regularly with Sales team to communicate field reported technical and product issues to ensure prioritization of their workload products sold to end users are well supported.

Job Summary:

  • Nurtures healthy business relationships and regularly communicates with customers in order to ensure continued customer satisfaction.
  • Ensure product incidents and failures are captured and clearly reported and entered in PSCRM or to relevant Cat or Allied product health representative in a timely manner in order to ensure continuous improvement of products supported.
  • Attend to technical inquiries of internal customers, technicians to provide required information that is not readily available in the resources provided by principal.
  • Coordinates with Service, and Sales BUs through monthly Product Problem Monitoring meetings and publications cascades in order to document current product quality and provide updates on improvements, publications and corrective measures.

Minimum Qualifications

  • Graduate of any Engineering course.
  • With five to six (5-6) years’ work related experience in Heavy Equipment/Gen Set services or any related industry.
  • Work is generally performed within an office environment with regular local and international travels for official business. Customer visits may be required for unit/parts inspection under Warranty and/or unusual failure.
  • Strong analytical & planning skills, good communication & presentation skills and excellent problem-solving skills.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Architecture and Engineering
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
South Expressway, Corner Magsaysay Road, San Pedro, Laguna
Industry
Dealer / Importer
Vacancy
3 openings
Website
http://www.monark-cat.com

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About MONARK EQUIPMENT

MONARK EQUIPMENT is the sole authorized dealer of CATERPILLAR, the world’s leading manufacturer of construction, industrial & mining equipment, diesel & natural gas engines. We ensure a quality of work that exceeds our customer’s expectations as we continue to deliver our commitment of excellence. Enjoy the best of Industry Benefits! Quarterly Incentive Program for ALL positions PLUS! ADDITIONAL Quarterly Service Incentive for Technical Positions, Comprehensive Medical Program, Group Accident & Life Insurance, Sustaining Retirement Plan, 5 Day Work Week, Trainings Local and Abroad, Attractive allowance and leave schemes for Technical Positions, Year-round dynamic activities for ALL employees.

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