Moka
Moka

Product Support Specialist  

Moka

 
  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 4 years ago

2019-11-30T17:00:00+00:00
Job closed.

Job Description

You will:

  • Deliver best-in-class product support service to Moka customers
  • Be the bridge between customer service and product team
  • Keep up-to-date on Moka's product offerings and the latest technology in order to provide relevant solutions to help our customers
  • Communicate customer experience and feedback to product and business development team
  • Maintain high customer satisfaction by meeting strict KPI (Key Performance Index) set by management
  • Handle bug escalation and work with PM to solve it and improve our moka products

Minimum Qualifications

You have:

  • 1 - 3 years of relevant work experience in solving difficult technical issues
  • IT / Engineering background is a Must
  • Experience in customer service is a plus.
  • Product savvy and can quickly learn new technologies (especially new internal tools).
  • Excellent verbal and written communication skills
  • Excellent soft skill for interaction with various parties

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://www.mokapos.com/

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.
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