Head of Customer Success
Moka
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 6 years ago
2018-09-19T17:00:00+00:00Job closed.
Job Description
- Responsible for maintaining and elevating the end-to-end merchant
experience on Moka. - The candidate will need to facilitate discussions and promote collaboration
by and between functions, perform root-cause analysis and brainstorm solutions, lead and manage initiatives that will elevate merchant experience and improve merchant retention on Moka. - Delivering success to Moka merchants
- Building a top quality communication to Moka merchants
Minimum Qualifications
- 5+ years of relevant work experience in a fast-paced environment or technology
company - 2+ years in successfully leading team
- Experience as management consulting is a plus
- Strong analytical skills paired with a creative mindset
- Great leadership and people skills
- Strong work ethics and immensely comfortable with working in a fast growing tech
company - Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.