Moka
Moka

Head of Customer Experience  

Moka

 
  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 5 years ago

2019-07-10T08:30:41.292597+00:00
Job closed.

Job Description

  • Provide thought leadership, strategic insight, transparent and clear communication to the team
  • Act as a link between the team and Product/Tech department to identify and analyze roots of problems & potential problems, and develop long-term permanent solutions using all data provided.
  • Ensure the team accountable to provide the best customer experience practice in the company.
  • Stay informed of all new and upcoming products and services to do continuous planning for growth (including international expansion), and ensure that agents are properly trained to handle questions about any of them

Minimum Qualifications

  • Have strong background in customer experience with minimum 5 years in the same field
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills; team leadership; collaboration
  • Proven experiences in managing large team with demonstrated ability to effectively manage, develop people to their highest levels of performance.

Perks and Benefits

  • Medical / Health InsuranceMedical / Health Insurance

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://www.mokapos.com/

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.
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