Moka
Moka

Customer Experience Senior Manager  

Moka

 
  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 4 years ago

2020-04-07T17:00:00+00:00
Job closed.

Job Description

  • Managing merchant experience journey - develop, operationalize and optimize the journey from on-boarding, engagement, to referral
  • Integration with analytics - drive a data centric mentality to evaluate effectiveness of initiatives, campaigns and content consumption
  • Partnership with product team - analyze merchant journeys/funnels and present recommendations to the product team for improvement and better merchant segmentation
  • Communication strategies - lead the development of merchant communication across merchant segments and channels to drive compelling merchant experiences, greater usage and deeper brand engagement
  • Merchant support process management - be responsible for the end to end merchant contact processes by driving support teams, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints

Minimum Qualifications

  • At least 5 years experience in strategic planning, project management or customer experience in fast-paced environment or tech company.
  • At least 2 years experience in managing a team.
  • Great communication skills.
  • Strong data-driven and analytical mindset.
  • Fluent English is a must.

Perks and Benefits

  • FlexitimeFlexitime
  • Free Lunch or SnacksFree Lunch or Snacks
  • Performance BonusPerformance Bonus
  • Medical / Health InsuranceMedical / Health Insurance

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://www.mokapos.com/

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.
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