Moka
Moka

City Lead - Yogyakarta (Contract)  

Moka

 
  • Yogyakarta, Indonesia
    Yogyakarta, DI Yogyakarta, Indonesia
    Yogyakarta
    DI Yogyakarta
    Indonesia
    Indonesia
  • ContractualCONTRACTOR

Expired 4 years ago

2020-01-12T17:00:00+00:00
Job closed.

Job Description

  • Developing performance goals and objectives to increase customer satisfaction by ensuring excellent service quality
  • Proactively identifying and leading process improvement initiatives and lean tools
  • Partnering with the management team to establish and maintain quality control standards
  • Act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
  • Ensuring procedures are followed for preventing customers to churn
  • Creating, managing, and supporting recognition and communication programs
  • Representing as a local spokesperson for Moka in close collaboration with other Moka departments

Minimum Qualifications

  • Minimum 2 years experience in Account Management/City Operations/City management related role
  • Preferred 1 year experience leading a team
  • Excellent communication and presentation skill
  • Strong presentation and negotiation kill
  • Fast learner and independent
  • Highly motivated and target oriented
  • Strong analytical and planning skill
  • Excellent problem-solving skills

Perks and Benefits

  • FlexitimeFlexitime
  • Medical / Health InsuranceMedical / Health Insurance

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Yogyakarta, DI Yogyakarta, Indonesia
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://www.mokapos.com/

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.
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