Job closed.
Job Description
- Analyze workflows within departments to drive performance improvement and identify efficiency opportunities throughout the department
- Discover and define call center management processes, policies, and procedures
- Perform time and motion studies, cycle time analysis, and identify process waste
- Identify and lead self-directed improvement projects delivering value to the organization
- Support business leaders with continuous analysis of our business processes, quantifying opportunities
- Research, give insight, negotiate, test, and implement tools that effectively helps the team
- Discover, define, and execute against process improvement/continuous improvement project deliverables
Minimum Qualifications
- At least 2-3 years experience in managing workflow
- Bachelor degree is a must, Bachelor in Industrial Engineering is preferred
- Experience in managing call center is a plus
- Ability to adapt and learn quickly within a fast-paced environment
Perks and Benefits
- Flexitime
- Free Lunch or Snacks
- Performance Bonus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
About Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.