Account Manager (Surabaya)


  • Surabaya, Indonesia
    Surabaya, East Java (Jawa Timur), Indonesia
    East Java (Jawa Timur)
  • Full time
Posted 7 days ago and deadline of application is on 30 Jun
Recruiter was hiring 8 hours ago

Account Manager (Surabaya)


Job Description

  • Keep retention rate and upselling rate above the target.
  • Engage with our key merchants and help them to resolve their concern and also assisting their needs to prevent them from churning.
  • Provide action plan and liaise with related party to address merchant needs and/or issue.
  • Upsell for premium features based on merchant need and also their expansion strategy.
  • Collect merchants feedback to improve customer experience.
  • Actively involved in merchant’s onboarding process.
  • Report renewal and upselling results on a regular basis and suggest improvements to prevent merchant from churning and increase upselling rate.
  • Create documentation and tracking for merchant interaction and also daily activities.

Minimum Qualifications

  • Willing to be relocated in Surabaya.
  • Have 1-4 years relevant work experience as an Account Manager or Client facing roles.
  • Minimum Bachelor degree holder.
  • Excellent communication, problem solving, and project management skill.
  • Target oriented and enjoyed fast-paced environment.
  • Has good English for both verbal and written.

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Surabaya, East Java (Jawa Timur), Indonesia
Information Technology / IT
1 opening

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.