Payment Operations Lead


  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
  • Full time
Posted 18 days ago and deadline of application is on 31 Aug
Recruiter was hiring 2 days ago

Payment Operations Lead


Job Description

  • Lead a team of payment operations executives, building team morale, ensuring compliance of SOP and increasing the quality of the team
  • Collaborate with Payments Operations Manager to build the Payment Operations team into a highly valued organization by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting.
  • Own external and internal key relationships and manage all operational components of those relationships – including onboarding, activation, renewal, escalation, and business-as-usual.
  • Design and monitor reports & dashboards that capture deep insights into our business through leading & lagging indicators, visualizations, and early warning mechanisms.

Minimum Qualifications

  • 2+ years of operations experience in a fast-paced, high-growth environment is preferred
  • Strong customer focus & attention to detail
  • Results and detail-oriented with strong intuitions to problem solve
  • Work experience in support/operations/strategy functions
  • Ability to learn quickly
  • Strong communication skill

Strong candidates with less than 2 years experience will be considered.

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Information Technology / IT
1 opening

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.