Merchant Community and Communication Manager


  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
  • Full time
Posted a month ago and deadline of application is on 5 Aug
Recruiter was hiring 10 hours ago

Merchant Community and Communication Manager


Job Description

  • Build, lead and oversee Online & Offline Moka Merchant Community with the objective to increase merchant engagement and retention.
  • Gather and relay feedback and follow up from merchants through various methods such as online surveys, meet-ups and interviews.
  • Liaise with various Moka teams such as Product and Customer Experience team to stay updated on latest products and features.
  • Look proactively at all merchants impacting changes across Moka and should always positively influence the merchant experience for specific changes.
  • Plan, schedule and communicate all merchant-facing product changes to ensure merchants are notified and prepared prior to implementation.
  • In coordination with the Customer Experience and Product team, you will be responsible for preparing merchants and driving adoption of new feature releases.
  • Coordinate and streamline communication from all Moka departments to merchants
  • Develop new communication channels to increase efficiency of our support to merchants.

Minimum Qualifications

  • Bachelor's degree from a reputable university.
  • Have strong background in community development with minimum 3 years in the same field, and at least 1 year in leadership position.
  • Good communication skill (verbal and written).
  • Ability to prioritize and manage multiple tasks.
  • Creative thinker and solution provider, while not afraid to get into the details

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Information Technology / IT
1 opening

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.