Quality Control Lead
Moka
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2020-04-18T04:19:56.135658+00:00Job closed.
Job Description
- Determines customer service quality standards by reviewing inbound and outbound calls.
- Support operational with immediate action to knowledge and skill issues with various methods (coaching, assignment, etc)
- Conduct Calibration meetings with Training, Quality Control with agent participation.
- Reporting for unit Quality Control (daily, weekly, monthly).
- Analyze customer experience reports, Quality Control control reports and insights and recommend improvement suggestions and initiatives.
- To ensure improvement Support agent based on monitoring Quality Control.
- Mentors new team members and encourages sharing among the QC team functions.
- Provides feedback to QA manager suggesting methods to increase efficiencies and identify areas of opportunity to improve customer satisfaction.
Minimum Qualifications
- Bachelor degree from a reputable university.
- Have at least 2-3 years experience in Quality Control combined with Customer Service role.
- Ability to prioritize and manage multiple tasks.
- Strong written and verbal communication skills required (English & Bahasa)
- Highly organized and attentive to detail.
- Service oriented, self-confident, and dependable.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
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About Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.