Merchant Engagement Manager


  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
  • Full time
Posted 6 months ago and deadline of application is on 10 Oct
Recruiter was hiring 10 hours ago

Merchant Engagement Manager


Job Description

  • Lead and grow our Onboarding and Prevention to deliver exceptional merchant experience.
  • Exceed quarterly retention target and product adoption.
  • Develop and implement innovative ways to minimize product usage gap and increase customer satisfaction.
  • Conduct and monitor merchant health scoring regularly.
  • Collaborate cross-functionally with other departments to drive the highest levels of customer success throughout the organization and to our customers.
  • Identify potential issues within merchants and work with the wider business to take timely and effective action to resolve them.
  • Act as an advocate for our customers.
  • Anticipate customers’ requirements and possible challenges - make our customers successful!
  • Promote the Company’s services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured within our merchants.

Minimum Qualifications

  • Bachelor's degree from a reputable university.
  • 3+ years experience in client solution field, and at least 1 year role as manager.
  • Track record of driving customer success and aligning within complex customer environments at executive and department levels.
  • Data-driven with a commitment to process - drive / track consistent engagement process.
  • Strong project management skills and an ability to multitask without getting frazzled.
  • Have business development orientation.
  • Strong presentation skills.
  • Previous experience with subscription business model preferred.

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Management and Consultancy
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Information Technology / IT
1 opening

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.