Merchant Community & Communication Associate


  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
  • Full time
Posted 2 months ago and deadline of application is on 12 Oct
Recruiter was hiring 3 hours ago

Merchant Community & Communication Associate


Job Description

  • Coordinate and streamline communication from all Moka departments to merchants.
  • Write strategically engaging content that is tailored to our merchants and community audience.
  • Create and update communication plan and community events.
  • Gather and relay feedback and follow up from merchants through various methods such as online surveys, meet-ups and interviews.
  • Plan, schedule and communicate all merchant-facing product changes to ensure merchants are notified and prepared prior to implementation.
  • Manage event audience development and outreach while also supporting the Customer.
  • Success team with concept research, creation and design.

Minimum Qualifications

  • Bachelor's degree from a reputable university.
  • At least 1 year of experience in community development and social media/marketing, communications/PR/advertising/writing.
  • Excellent communication skill (verbal and written).
  • Strong attention to detail and ability to prioritize tasks and contribute to multiple projects simultaneously
  • Having exuberant, creative, approachable, patient, and flexible personality.

Required Skills

  • Creative Thinking
  • Interpersonal Skills
  • Planning

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Information Technology / IT
1 opening

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.