Merchant Insight Lead


  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
  • Full time
Posted 2 months ago and deadline of application is on 12 May
Recruiter was hiring 3 hours ago

Merchant Insight Lead


Job Description

  • Lead team who manage Customer Experience and Customer Success data (insight and reporting).
  • Manage a broad set of research efforts including surveys, analysis of secondary data, and qualitative methods to gain an understanding of the people who use our products.
  • Understand customer behaviour (e.g., behavioral economics, consumer journey mapping, consumer decision making models, etc) and develop and implement research studies that provide foundational learning to inform business/product strategy.
  • Lead decisions related to customer strategy, engagement, upselling, retention, and win-back strategy.
  • Work with the wider business to create end-to-end Customer Journey and establish program to improve Customer Engagement and Experience.

Minimum Qualifications

  • Bachelor's degree from a reputable university.
  • Have at least 3 years relevant work experience as a Project Manager or Customer Insight or Business Analyst especially on Customer Engagement.
  • Agile and fluent in all forms of qual and quant research.
  • Have the ability to integrate them into a cohesive and coherent line of thought.
  • Strong leadership, teamwork, communication & cross-group collaboration skills.
  • Enjoyed fast-paced environment and keep exploring something new.
  • Has good English for both verbal and written.

Required Skills

  • Leadership skills
  • Communication Skills

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Information Technology / IT
1 opening

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.