Merchant Insight Associate


  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
  • Full time
Posted 4 months ago and deadline of application is on 5 May
Recruiter was hiring an hour ago

Merchant Insight Associate


Job Description

Merchant Insight Associate is the person who responsible to provide insight based on quantitative and qualitative data gathered from the Merchant and also working towards improvement of Customer Engagement and Customer Journey to ensure everything is on its right track.

  • Create end-to-end Customer Journey and establish program to improve Customer Engagement and Experience.
  • Cultivating, processing, and presenting both quantitative and qualitative data into insightful analysis for decision making.
  • Turning insight into action plan that would be useful for Customer Engagement improvement and liaise action plan with related party.
  • Tracking all action plan and strategic project related to Customer Engagement and monitoring post-implementation result.

Minimum Qualifications

  • Have 1-4 years relevant work experience as a Project Manager or Business Analyst especially on Customer Engagement project.
  • Minimum Bachelor degree holder.
  • Excellent communication, problem solving, and project management skill.
  • Data-driven and has experience on csv/xls data processing.
  • Enjoyed fast-paced environment and keep exploring something new.
  • Has good English for both verbal and written.

Jobs Summary

Job level
Associate / Supervisor
Job category
Management and Consultancy
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Information Technology / IT
1 opening

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.