Merchant Insight Associate
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesia
- Full time
Merchant Insight Associate is the person who responsible to provide insight based on quantitative and qualitative data gathered from the Merchant and also working towards improvement of Customer Engagement and Customer Journey to ensure everything is on its right track.
- Create end-to-end Customer Journey and establish program to improve Customer Engagement and Experience.
- Cultivating, processing, and presenting both quantitative and qualitative data into insightful analysis for decision making.
- Turning insight into action plan that would be useful for Customer Engagement improvement and liaise action plan with related party.
- Tracking all action plan and strategic project related to Customer Engagement and monitoring post-implementation result.
- Have 1-4 years relevant work experience as a Project Manager or Business Analyst especially on Customer Engagement project.
- Minimum Bachelor degree holder.
- Excellent communication, problem solving, and project management skill.
- Data-driven and has experience on csv/xls data processing.
- Enjoyed fast-paced environment and keep exploring something new.
- Has good English for both verbal and written.
- Job level
- Associate / Supervisor
- Job category
- Management and Consultancy
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
- Information Technology / IT
- 1 opening
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