Customer Support Associate | Email / Chat Support

Mobino Inc.

  • Pasig, Philippines
  • 16,000.00 - 25,000.00 PHP / month
  • Full time
Posted a month ago and deadline of application is on 30 Mar
Recruiter was hiring 3 days ago

Customer Support Associate | Email / Chat Support

Mobino Inc.

Job Description

  • Become an expert on PERA SWIPE features
  • Respond to and resolve user queries through chat, email and social media quickly and effectively
  • Escalate critical support issues to the appropriate internal channel
  • Help develop the user support by sharing knowledge, experimenting with new innovations and discussing best practices
  • Organize market research and perform research analysis on specific issues
  • Assist in the coordination of marketing activities and projects

Minimum Qualifications

  • Preferably 1-4 years of working experience in the related field
  • Fresh graduates are always welcome to apply!
  • Knowledge and experience in customer support is a strong plus

Required Skills

  • Good written and oral communication skills in English
  • Must be detail oriented, organized, and can manage multiple tasks
  • Able to work in a fast-paced environment
  • Ability to tactfully handle stressful and difficult situations
  • Possess strong problem-solving skills
  • Can stay long and grow with the company
  • Work is office based.

Perks and Benefits

  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Free Lunch or Snacks Free Lunch or Snacks

Required Skills

  • Problem Sensitivity
  • Email Support
  • Chat Support
  • Customer Service
  • Critical Thinking
  • Typing
  • Communication Skills

Preferred Courses

  • Information Technology
  • Communication

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Graduated from college
Recruiter response to application
Always 
Office Address
1605 Exchange Road, Pasig, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website

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About Mobino Inc.

Mobino’s mission is to build a world where everything is possible with mobile devices. Our goal is to help people live better lives through mobile technology. Mobino envisions to build the No. 1 mobile platform in the Philippines. Mobino's first mobile app project is PERA SWIPE, a lock screen rewards app that gives users free load and other prizes. (Download link https://goo.gl/KnFjgL) Visit Mobino's website (www.peraswipe.com) to learn more.
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