Customer Support Associate | Email / Chat Support
Mobino Inc.
- Pasig, Philippines1605 Exchange Road, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱16,000.00 - ₱25,000.00 / monthPHP160002500016000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Respond to and resolve user queries through chat, email and social media quickly and effectively
- Escalate critical support issues to the appropriate internal channel
- Help develop the user support by sharing knowledge, experimenting with new innovations and discussing best practices
- Organize market research and perform research analysis on specific issues
- Assist in the coordination of marketing activities and projects
Minimum Qualifications
- Preferably 1-4 years of working experience in the related field
- Fresh graduates are always welcome to apply!
- Knowledge and experience in customer support is a strong plus
Required Skills
- Good written and oral communication skills in English
- Must be detail oriented, organized, and can manage multiple tasks
- Able to work in a fast-paced environment
- Ability to tactfully handle stressful and difficult situations
- Possess strong problem-solving skills
- Can stay long and grow with the company
- Work is office based.
Perks and Benefits
- Free Lunch or Snacks
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Problem Sensitivity
- Email Support
- Chat Support
- Customer Service
- Critical Thinking
- Typing
- Communication Skills
Preferred Courses
- Information Technology
- Communication
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 1605 Exchange Road, Pasig, Metro Manila, Philippines
- Industry
- Information Technology / IT
- Vacancy
- 1 opening
About Mobino Inc.
Mobino Inc. is a startup company launched in 2017 with a mission to build a world where everything is possible with mobile devices. Our goal is to help enrich people's lives through mobile technology. Mobino Inc. envisions to build the No. 1 mobile platform in the Philippines.
One of our projects is PERA SWIPE, a patented technology lock screen app that serves as a gateway to content, discounts & freebies. Our major partners include Lazada, Bayad Center by Meralco & Solar Entertainment Corporation.
In 2020, we are set to roll out new projects that will benefit the lives of the Filipinos. We are always looking for innovative ways to improve people's lives. Come join our fun, young, dynamic, and talented team!