Customer Service Representative (Inbound Calls)  

We are looking for compassionate and smart individuals to address product inquiries and questions, handle complaints, troubleshoot problems and provide information via incoming calls.

• Manage calls in a timely manner
• Follow communication guidelines when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Escalate critical support issues to the appropriate internal channel
• Help develop customer support by sharing knowledge, experimenting with new innovations and discussing best practices

• Preferably 1-4 years of working experience in the related field
• Fresh graduates are always welcome to apply!
• Knowledge and experience in customer support is a strong plus

Required Skills

• Good written and oral communication skills in English
• Must be detail-oriented, organized, and can manage multiple tasks
• Able to work in a fast-paced environment
• Ability to tactfully handle stressful and difficult situations
• Possess strong problem-solving skills
• Can stay long and grow with the company
• Work is office-based.