DevOps Engineer  

This resource will support the Infrastructure solutions. General functions are as follows:

• Operate, scale, and troubleshoot applications and infrastructure for the cloud-based SaaS Enterprise Imaging platform and all components within.
• 24x7x365 shift-based support with rotating on-call.
• Ensure SLAs are met ensuring high availability and performance of enterprise imaging applications.
• Follow and improve cloud operation run-books and standard operation procedures.
• Incident response management utilizing well defined operational procedures, tools and efficient communication with various internal and external stakeholders.
• System Administration (sysadmin) tasks on Cloud, Linux & Windows operating systems including network configurations and permission control.
• Oversee, participate in and manage production application deployments.
• Plan, implement, monitor, and test systems and procedures for best practice Business Continuity and Disaster Recovery (BC/DR).

Monitoring

• Define metrics of success and provide operational reports and dashboards utilizing company analytics tools.
• Define and implement effective cloud infrastructure, services, applications and customer connectivity monitoring and emergency alerting.
• Monitor cloud resources utilization and associated cost.

Compliance & Security

• Ensure compliance with medical device, privacy and security regulations including safety and security of infrastructure and data.
• Actively support compliance auditing activities.
• Ensure secure and managed access to production and staging environments.

Automation

• Use and develop tools for systems continuous delivery, monitoring and troubleshooting automation.
• Define and implement effective cloud infrastructure, services, applications and customer connectivity monitoring and emergency alerting.

Collaboration

• Collaborate with other teams to make sure that the infrastructure and applications that depend on it work together seamlessly.
• Support other team’s infrastructure needs on an as-needed basis.
• Interact with vendors, consultants, partners, and customers to ensure that cloud operations meet the needs of all users of the platform.
• Collaborate with internal teams such as engineering, security operations, software architecture, support and other cross-functional teams.

Continuous Improvement

• Actively use and suggest improvements for continuous delivery toolset.
• Work with other operational teams on defining and improving SLAs, processes, tools and procedures.
• Serve as the company’s subject matter expert to support other Change Healthcare teams for purposes cloud technologies, operations and DevOps methodology.

Service Reliability

• Operate, scale, and troubleshoot applications and infrastructure for the cloud-based SaaS Enterprise Imaging platform and all components within.
• 24x7x365 shift-based support with rotating on-call.
• Ensure SLAs are met ensuring high availability and performance of enterprise imaging applications.
• Follow and improve cloud operation run-books and standard operation procedures.
• Incident response management utilizing well defined operational procedures, tools and efficient communication with various internal and external stakeholders.
• System Administration (sysadmin) tasks on Cloud, Linux & Windows operating systems including network configurations and permission control.
• Oversee, participate in and manage production application deployments.
• Plan, implement, monitor, and test systems and procedures for best practice Business Continuity and Disaster Recovery (BC/DR).

Continuous Improvement

• Actively use and suggest improvements for continuous delivery toolset.
• Work with other operational teams on defining and improving SLAs, processes, tools and procedures.
• Serve as the company’s subject matter expert to support other Change Healthcare teams for purposes cloud technologies, operations and DevOps methodology.

• Bachelor's degree in Information Systems, Computer Science, Engineering or related field.
• Decent skills (Intermediate) in Linux/Windows operation systems
• Scripting skills like in python and bash (OOP is a bonus like C#, Java etc)
• System admin fundamentals like networks, VPNs, firewalls etc
• Some experience on Cloud Native tech like Kubernetes, docker, terraform, GCP, AWS or Azure
• 3+ years in administration of cloud infrastructure and deployed applications for enterprise SaaS or PaaS companies in public clouds such as AWS, GCP, Azure (GCP preferred).
• 5+ years of experience in administration of IT systems include compute, network, storage, access control.
• 3+ years and a proven record of success in monitoring of cloud infrastructure and SaaS or PaaS applications.
• 3+ years and a proven record of success of using/creating automated delivery and configuration tools (CI/CD and monitoring tools).

Critical Skills (Required)

• Energetic, motivated and customer focused.
• Exceptional critical and highly analytical thinking skills; ability to decompose complex problems, prioritize issues, and implement sensible solutions.
• Proficient experience managing outages, customer escalations, crisis management, and other similar circumstances.
• Able and willing to work in a fast paced, quickly changing environment.
• Strong knowledge of cloud infrastructure includes compute, networking, storage and other cloud services (GCP preferred).
• Solid foundation in Linux/Windows operating systems and tools.
• Strong knowledge of IT infrastructure such as switches, routers, firewalls, VPNs, IDS, IPS and proxies.
• Proficient with DevOps tools and environments like Jenkins, Git, Ansible, Teraform.
• Proficient with scripting languages like Python, PowerShell, Bash.
• Experience with centralized logging and metric services like StackDriver, TICK, ELK, DataDog, Splunk (TICK preferred).
• Experience with monitoring tools like StackDriver, DynaTrace, NewRelic, Graphite, Nagios, Zabbix.
• Understanding of cybersecurity methodology such as security controls, access control and auditing.
• Good communication and presentation skills.

Additional Knowledge and Skills (Preferred)

• Advanced experience with DevOps methodology and Continuous Delivery.
• Experience in migrating products from on premise to cloud.
• Capability of effectively negotiating with peers without direct authority.
• Experience with HIPAA compliance and the security of PHI data.
• Familiarity with Healthcare IT standards as well as with Healthcare workflows.