MicroSourcing
MicroSourcing

Senior Technical Engineer  

MicroSourcing

 
  • Pasay, Philippines
    Two E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines, Pasay, Metro Manila, Philippines
    Pasay
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-04-06T16:00:00+00:00
Job closed.

Job Description

This role will assist on general end-user technical issue that includes:

  • Take support calls from company staff as well as client staff regarding various computer issues.
  • Troubleshooting, repairing, maintaining and performing test activities on various computer equipment and computer network systems.
  • Setup software on client's computers; install software, patches, and drivers; prepare and deploy software packages.
  • Documenting troubleshooting efforts, identifying issues, gathering information and employing fixes.
  • Analyzing and diagnosing hardware, software, and operator problems.
  • Troubleshooting of basic network connectivity issues of end point devices like desktop computers, laptops, phones, and printers.
  • Providing exceptional customer service; maintaining a professional and courteous manner.
  • Performing all duties as assigned by supervisor.

Minimum Qualifications

  • Diploma or degree in an Information Technology, Computer Science or Engineering related program; or cumulative (and progressive) relevant information Technology industry experience
  • Familiarity with troubleshooting off of error logs, running stack traces and other diagnostics.
  • Functional knowledge with Windows 7, Windows 10, Server 2008 and 2012. Familiarity with Linux (Ubuntu) as strong plus.
  • Experience with of Powershell and Virtualization experience (VMware, Hyper-V)
  • Manage new user account provisioning and termination according to corporate IT standards and procedures
  • Functional knowledge of Android operating system
  • Familiar with SSL VPN’s, configuring, troubleshooting, and supporting
  • Knowledgable with VOIP Systems
  • Support, maintain and troubleshoot network printers and print server queues
  • Familiar with IT Service Desk/ Help Desk ticketing systems
  • Ability to manage multiple projects/customers at any given time
  • Professionalism and customer service focus.
  • Ethics - Treats people with respect; Keeps commitments; Works with integrity.
  • Verbal Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Two E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines
Industry
Outsourcing / Offshoring
Vacancy
1 opening
Website
https://www.microsourcing.com/

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About MicroSourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

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