AU Broker Administration Officer


  • Quezon City, Philippines
    1880 Avenue Building, Quezon City, National Capital Region, Philippines
    Quezon City
    National Capital Region
  • Full time
Posted a month ago and deadline of application is on 21 Mar
Recruiter was hiring 22 minutes ago

AU Broker Administration Officer


Job Description


  • Manage the resolution of all Zendesk tickets that the members raise in relation to the payment of commission or any other aspect of their business relationship with the client.
  • Liaise with Financial Institutions, where necessary, to resolve unpaid commission for the members.
  • Communicate with the brokers regarding the resolution of commission queries via the Zendesk platform, email or phone.

SMART Marketing

All administration of SMART Marketing program for the brokers including:

  • Onboarding of brokers onto the program
  • Assisting with the setup of the brokers SMART website
  • Assisting brokers with queries and ongoing support related to SMART by email and phone

Minimum Qualifications

  • Structured approach to analysing and solving business problems with attention to detail and accuracy.
  • Ability to work under pressure and to complete Member commission payment processing as scheduled and to resolve multiple requests at the same time
  • Strong Analytical skills with basic accountancy and/or mathematical skills
  • Ability to work in a team environment.
  • Call Centre Training is a plus.
  • College Degree in Commerce is a plus.
  • Professional phone manner and ability to deal with difficult customers
  • Ability to prioritise workload and identify urgent requests
  • High level of self-motivation and organisational skills
  • High standard of verbal and written skills with good attention to detail
  • Ability to interact effectively and share knowledge within a team environment

Jobs Summary

Job level
Associate / Supervisor
Job category
Administration and Coordination
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
1880 Avenue Building
Outsourcing / Offshoring
1 opening

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About MicroSourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.