Technical Support Representative (MOA)
- Pasay, PhilippinesTwo E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippines
- Full time
We are starting a team of technical support representatives for a developer and manufacturer of 3D scanners and CAD/CAM software solutions for the dental and audio industries.
- Provide support to the client’s partners and end-users regarding various inquiries
- CRM Case logging and documentation
- Manage escalations effectively
- Other tasks as required
- 2-3 years of customer service / technical support experience in the BPO industry.
- Background in dental technical support would be an advantage
- Strong communication skills
- Must be willing to work on a shifting schedule (AU or EU working hours – based on business need) in the Mall of Asia Complex, Pasay City
What’s in it for you?
- Pioneer account
- Direct coordination with hiring managers
- HMO Coverage on Day 1
- Quick hiring process
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical / Health Insurance
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