Senior Operations Specialist


  • Quezon City, Philippines
    6th, 1880 Avenue Building, Quezon City, National Capital Region, Philippines
    Quezon City
    National Capital Region
  • Full time
Posted 2 months ago and deadline of application is on 8 Mar
Recruiter was hiring 44 minutes ago

Senior Operations Specialist


Job Description

  • The senior project specialist is responsible for some minor accounts or accounts with 1-3 employees. He/she can also be considered as supervisors on-training. Although they will still be in-charge of some administrative tasks, their focus is more on employee management and client coordination.
  • Key responsibilities and accountabilities
  • Monitor and track the daily attendance for the projects assigned to them
  • Assist the project specialists in their administrative tasks
  • Monitor and track daily schedule compliance
  • Manages and updates project records – project documentation updates, compiling client guidelines, etc.
  • Liaise with other departments to ensure that all requests are completed on time
  • Assist in disseminating information to employees like updates on policies and company events.
  • All other duties as assigned

Minimum Qualifications

  • At least 1 year of working experience in the related field
  • Excellent English communication skills, both written and verbal
  • Proficient in MS Office applications
  • Must be willing to work in the night shift
  • Dependable to be at work during assigned shifts and to complete work as expected
  • Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues
  • Ability to work independently
  • Some coaching experience a plus

Jobs Summary

Job level
Associate / Supervisor
Job category
Human Resources
Educational requirement
Bachelor's degree graduate
Office Address
1880 Avenue Building
Outsourcing / Offshoring
1 opening

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About MicroSourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.